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Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. As a Product Manager on the Developer Experience team, you'll be instrumental in shaping the future of Capital One's developer journey. Your mission will be to conceptualize, design, and implement top-tier solutions that elevate the daily work of our software delivery teams, all while upholding the highest standards of quality and security.
Job Responsibility:
Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated
Interaction with Engineers and understand the technical language to articulate the requirements
Drive the product management practice within the organization, defining expectations and commitments
Operationalizing product metrics for the products you own and building the business case for new investment
Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment
Requirements:
At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice to have:
Experience translating business strategy and analysis into consumer facing digital products
Demonstrated ability to translate business strategy and analysis into consumer-facing digital products
A proven track record of investing in products to reduce customer support efforts
Experience in managing a product with a significant helpdesk footprint
Familiarity with tools such as JIRA and ServiceNow used as customer support case trackers
Experience with CI/CD products like Jenkins, Harness
Prior experience as a customer success manager
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being