Manager, Product Management - Customer Assist Observability Job at Capital One (McLean)

Technical Product Manager / Business Systems Analyst

We are seeking a highly motivated Technical Product Manager / Business Systems A...

Location

United States , Austin

Salary:

40.00 - 50.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

5+ years of experience in Technical Product Management, Business Systems Analysis, or related technical platform roles
Strong understanding of modern web-based enterprise application architecture
Experience with API-first platforms and integrations, including REST APIs, SOAP, GraphQL, and event-driven systems
Strong understanding of distributed systems and enterprise integration patterns
Experience integrating third-party enterprise platforms and SaaS solutions
Familiarity with AI/LLM ecosystems including OpenAI, AI agent frameworks, conversational AI platforms, and Agent Assist solutions
Proven experience creating PRDs, BRDs, functional specifications, and user stories
Strong Agile/Scrum delivery experience
Experience with SQL and data-driven decision making
Strong analytical, troubleshooting, debugging, and problem-solving skills

Job Responsibility

Drive product ownership for customer support platform modernization initiatives
Translate business challenges and operational needs into scalable technical solutions and detailed product requirements
Partner with engineering teams to define APIs, workflows, system integrations, and platform capabilities
Collaborate with customer support operations, product managers, UX teams, architects, and third-party vendors to deliver unified support experiences
Create and manage PRDs, BRDs, user stories, acceptance criteria, functional specifications, MVP definitions, and release plans
Lead integration initiatives involving Genesys Cloud, AI-powered platforms, CRM systems, case management platforms, workflow orchestration tools, and internal/external APIs
Drive adoption of AI-enabled capabilities such as Agent Assist, Conversational AI, Intelligent Routing, Workflow Automation, and Knowledge Augmentation
Work closely with engineering teams on technical feasibility, release management, observability, production support, scalability, platform reliability, and technical debt prioritization
Analyze operational data and support workflows to identify optimization opportunities
Coordinate delivery and execution across geographically distributed teams

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Senior Product Manager, Data Platform

We are seeking a Senior Product Manager to join our Data & AI team and lead prod...

Location

United States , Los Angeles

Salary:

165000.00 - 200000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

Significant product management experience, with meaningful experience owning data platform, infrastructure, API, or enterprise platform products
Strong understanding of real-time data systems, data pipelines, ETL/ELT, data warehousing, APIs, and large-scale distributed platforms
Experience working closely with engineering teams to deliver complex technical products and platform capabilities
Demonstrated ability to define product strategy and execute in cross-functional environments with multiple stakeholders and competing priorities
Strong analytical and problem-solving skills, with the ability to evaluate data sources, define business value, and make sound prioritization decisions
Excellent written and verbal communication skills, including the ability to translate between technical and non-technical audiences
Experience building or supporting products related to analytics, BI, machine learning, or AI-enabled use cases
Comfort operating in fast-paced environments where reliability, scalability, latency, and data quality are business-critical
Familiarity with live event data collection workflows, including operator-assisted and computer-vision-driven systems
Experience with modern data platform technologies, streaming architectures, observability tooling, and cloud-based data ecosystems

Job Responsibility

Maintain and Modernize Data Pipelines
Enable Data Warehousing, Reporting, and Advanced Analytics
Build, Maintain, and Evolve Data Distribution Tools
Lead Product Strategy and Cross-Functional Execution

What we offer

Competitive salary and range of benefits
Committed to supporting employee wellbeing and helping you grow your skills, experience and career

Fulltime

Manager, Product Design

Help build the future of AI-powered business communications at Dialpad. The Dial...

Location

United Kingdom , London

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

5+ years of product design experience with a portfolio that demonstrates range, craft, and shipped impact
1-2+ years managing designers with portfolio pieces that clearly showcase not only your work but also ways you’ve helped your team’s work improve
Experience shipping AI-powered or AI-adjacent features, or strong evidence you’re actively building that muscle
Fluency with modern design tools (Figma, Lovable, Vercel, Claude Design, prototyping tools) and actively using AI tools in your design process
Direct experience giving and receiving rigorous critique, and a clear point of view on how good critique works
Strong written and verbal communication—you can explain your team’s work to senior leaders and your reasoning to skeptical engineers in the same week
Clearly identify opportunities where the team is slow, misaligned, or under-communicating, and bring proposals, not just observations
Be comfortable navigating ambiguity and leading complex, cross-functional initiatives end-to-end
Think in systems, designing cohesive end-to-end experiences rather than isolated screens
Communicate clearly and persuasively across disciplines, including with senior leadership

Job Responsibility

Lead an international team of product designers shipping features and integrations that connect Dialpad with the broader ecosystem of tools customers rely on every day
Operate as a player/coach—most of your time is spent developing your team, but you’re expected to sit down and do the design work yourself when it’s the right call: pairing on a hard problem, fixing a rough flow, or raising the bar by example
Draw the best work out of your designers through critique, pairing, stretch assignments, and candid feedback—pushing them further than they’d push themselves
Set a high bar for the quality of work released and the pace at which it’s released
Coach designers to think in systems, design for AI’s probabilistic nature, and build trust through transparent, well-considered interactions
Partner closely with Product Management and Engineering counterparts in your area to set direction, schedules, and mark sharp tradeoffs
Represent design leadership in our growing London location
Use AI-assisted tools fluently in your own workflow and help your team adopt them in ways that compound their effectiveness

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program
Inclusive offices
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Great Place to Work
Equal opportunity employer

Fulltime

Product Manager

We are looking for a Product Manager to lead the strategy, measurement, and cont...

Location

United States , Irvine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in technical product management, product ownership, or a similar role focused on applied AI or machine learning products
Proven success launching at least one product from concept through production, with direct accountability for adoption, outcomes, and performance measurement
Practical experience creating and optimizing production prompts for AI-driven applications such as chat, voice, agent assistance, or related tools
Strong SQL skills, including the ability to work with joins, common table expressions, and analytical queries to independently explore and interpret data
Solid analytical capability with experience in funnel analysis, cohort evaluation, dashboard creation, and evidence-based decision-making
Technical understanding of APIs, webhooks, integrations, and system interactions sufficient to collaborate effectively with engineers
Excellent written communication and organizational discipline, with experience defining requirements, documenting success measures, and managing execution in structured environments
Familiarity with Agile practices and tools such as Jira, along with experience handling backlogs, prioritization, and issue tracking

Job Responsibility

Establish performance measures for AI solutions and deliver regular reporting on business and operational outcomes such as resolution effectiveness, completion rates, conversion trends, abandonment patterns, and revenue impact
Lead recurring reviews of live AI products, investigate performance declines across prompts, models, data inputs, and connected systems, and coordinate corrective actions through completion
Create quality review programs for conversations and interactions, synthesize observations from sampling and audits, and convert findings into improvements for prompts and user flows
Drive new AI initiatives from initial idea to production deployment by defining the product approach, setting measurable goals, coordinating build efforts, and overseeing successful releases
Manage proof-of-concept programs with clear test objectives, structured evaluation methods, decision criteria, and recommendations for expansion or discontinuation
Oversee third-party AI vendor assessments by gathering requirements, comparing options, validating references, supporting contract evaluation, and guiding onboarding within governance standards
Develop, refine, and maintain prompts for voice, chat, and assistive AI experiences across customer-facing and employee-facing journeys
Design evaluation methods for prompt and model output using real interaction data, apply scoring frameworks, and iterate systematically to improve quality and consistency
Partner with data and engineering teams to define tracking, reporting structures, and integrations needed to measure product performance, investigate issues, and support decision-making
Act as the primary owner for assigned AI products by aligning stakeholders across business, compliance, legal, operations, and engineering while ensuring adherence to governance and regulatory expectations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Event Management - Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
Handles events of average complexity
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions

Fulltime

Event Management Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 – 2 years of experience in event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in event management or related professional area

Job Responsibility

Prepare all event documentation
Coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
Ensure property events have a seamless turnover from sales to service back to sales
Recognize opportunities to maximize revenue by up-selling and offering enhancements
Manage group room blocks and meeting space for average to large-sized assigned groups
Identify operational challenges and determine solutions
Act as liaison between field salesperson and customer throughout event process
Participate in customer site inspections
Assist with sales process
Solicit feedback to enhance Event Planner’s experience

Fulltime

Event Management - Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 – 2 years of experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
Ensures their property events have a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design

Fulltime

Customer Services Assistant Manager

Join the Fortnum and Mason Customer Service team. Fortnum & Mason has been the h...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Considerable Customer Service and team management experience
Outstanding people skills – a keen listener, intellectually curious and highly observant
Experience of carrying out training and coaching at an individual and group level
Resilient and capable of working with ambiguity and through times of intense change
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Exceptional customer service focus
Robust experience of the CRM systems, processes, and reporting mechanisms
Outstanding planning abilities and an ability to deliver on a busy and demanding schedule
Awareness and skills in delivering digital technology such as AI, Chatbots, and asynchronous messaging
Awareness and experience in using Zendesk and LivePerson

Job Responsibility

Achieve and improve on personal and departmental KPI’s
Resolve escalations in a professional manner through all channels, including face-to-face
Carry out regular Supervisors and Senior Advisor 1:1 reviews and PDR’s and ensure the team are regularly reviewed
Managing performance and SLA against annual, monthly, weekly and daily forecasts and targets
Accountable for ensuring the Supervisors complete probationary periods, PDRs, 1:1 reviews, absence, timekeeping, agent breaks and holidays, and Fourth
Responsible for all HR related meetings for the team
Ensuring the team are supported in delivering first-time resolution
Accountable for the core team and seasonal team’s rota and Holiday requests
Daily, weekly and monthly reporting
Attend meetings in the Customer Service Managers and Head of Customer Service’s absence

What we offer

Competitive salary and annual bonus (up to 5%)
Generous store and restaurant discount (up to 40%)
28 days holiday (including bank holidays)
Defined development scheme to grow your career
Monthly staff shop and excellent pension scheme

Fulltime

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Manager, Product Management - Customer Assist Observability

Job Responsibility

Requirements

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