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Manager, Product Management, Credit Card Acquisitions (Agent Experience)

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Capital One

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Location:
United States , McLean ▼

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

149800.00 - 205100.00 USD / Year
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Job Description:

Manager, Product Management, Credit Card Acquisitions (Agent Experience). Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Job Responsibility:

  • Own the internal engine that powers high-friction customer touchpoints involving document requests and security verifications
  • Craft a seamless onboarding experience for honest applicants while building a brick wall for fraudsters
  • Design workflows and document-processing tools within our servicing platform
  • Spend time on the front lines—shadowing calls and collaborating with Agents, Fraud, Risk, and Legal teams—to deliver intuitive tools

Requirements:

  • At least 3 years of experience working in Product Management
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice to have:

Experience translating business strategy and analysis into consumer facing digital products

What we offer:
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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