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Manager of Product Management to join the Card Servicing Platform, Empath, which enables agents around the globe to support Capital One customers 24/7. This is your chance to shape the future of servicing for both agents and end customers by driving innovation at the intersection of data, technology, design, and economics. You'll work with a team of engineers to build full-stack solutions aimed at optimizing agent experience, business value, and operational efficiency.
Job Responsibility:
Shape the future of servicing for both agents and end customers by driving innovation at the intersection of data, technology, design, and economics
Work with a team of engineers to build full-stack solutions aimed at optimizing agent experience, business value, and operational efficiency
Demonstrate proficiency in five key areas: Human Centered
Business Focused
Technology Driven
Integrated Problem Solving
Transformational Leadership
Requirements:
At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice to have:
Experience translating business strategy and analysis into consumer facing digital products
What we offer:
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being