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Capital One Logo Capital One · IT - Software Development

Manager, Product Management - Card Servicing Platform

United States, McLean 149800.00 - 205100.00 USD / Year · Job Posted March 04, 2026
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Job Description

Manager of Product Management to join the Card Servicing Platform, Empath, which enables agents around the globe to support Capital One customers 24/7. This is your chance to shape the future of servicing for both agents and end customers by driving innovation at the intersection of data, technology, design, and economics. You'll work with a team of engineers to build full-stack solutions aimed at optimizing agent experience, business value, and operational efficiency.

Job Responsibility

  • Shape the future of servicing for both agents and end customers by driving innovation at the intersection of data, technology, design, and economics
  • Work with a team of engineers to build full-stack solutions aimed at optimizing agent experience, business value, and operational efficiency
  • Demonstrate proficiency in five key areas: Human Centered
  • Business Focused
  • Technology Driven
  • Integrated Problem Solving
  • Transformational Leadership

Requirements

  • At least 3 years of experience working in Product Management
  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice to have

Experience translating business strategy and analysis into consumer facing digital products

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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