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Capital One Logo Capital One · IT - Software Development

Manager, Product Management - Card IVR Customer Experience

United States, McLean 149800.00 - 205100.00 USD / Year · Job Posted March 19, 2026
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Job Description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Card IVR (Interactive Voice Response) team owns the front door to the brand—the critical first point of contact for millions of customers. The role involves building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience, moving toward intent-based routing and seamless natural language processing.

Job Responsibility

  • Own the end-to-end lifecycle for critical voice self-services
  • Create intuitive, low-effort experiences that empower customers to resolve complex needs without needing an agent
  • Collaborate with Software Engineers, Business Analysts, Operations, and other key stakeholders
  • Optimize and transform Capital One’s voice channel
  • Demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership

Requirements

  • At least 3 years of experience working in Product Management
  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice to have

Experience translating business strategy and analysis into consumer facing digital products

What we offer

  • Performance based incentive compensation (cash bonus(es) and/or long term incentives)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being
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