Manager, Product Management - Card IVR Customer Experience Job at Capital One (McLean)

New

Head of US Consumer Cards (USCC) Customer Service

US Consumer Cards (USCC) Operations is responsible for delivering customer-centr...

Location

United States , New York

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

August 17, 2026

Requirements

15+ years of experience, including 10+ years managerial experience
Experience in financial services leadership
Demonstrates effective relationship management skills
Proven execution skills and ability to drive results in a Business/Operational organization.
Bachelor’s/University degree, Master’s degree preferred
managerial experience with large teams across multiple geographies.

Job Responsibility

Serve as a strategic member of the USCC Operations leadership team, helping shape the long-term servicing strategy.
Lead end-to-end customer servicing operations for the USCC business across multiple servicing channels and units.
Define and execute the customer service strategy aligned with business growth, customer experience, operational resilience, and regulatory expectations.
Deliver consistent performance against customer experience, service levels, AHT, AR, quality, productivity, and operational risk metrics and objectives.
Drive continuous improvement initiatives that simplify processes, reduce customer effort, and improve operational effectiveness.
Partner with Workforce Management to establish precise workforce strategies, demand forecasting, capacity planning, and staffing optimization.
Utilize operational analytics to improve forecast accuracy, productivity, scheduling effectiveness, and customer outcomes.
Lead the adoption of AI-enabled servicing capabilities, automation, and digital technologies across customer operations. Leverage technology for better people management, training and learning curve acceleration and permeance management.
Partner with Technology, Digital, and Product organizations to accelerate innovation while ensuring appropriate governance and risk management.
Establish performance metrics to measure AI adoption, customer impact, operational efficiency, and return on investment.

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

New

Digital Solution Architect Senior Advisor

We are seeking an experienced solution architect specializing in technology base...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+Experience in solution architecture with an emphasis on business process services
7+ Experience in Banking, Financial Services, and Insurance (BFSI) Industy
3+ years of experience with automation and machine learning solutions
5+ Years in financial cost modelling
Experience with creating and communicating business value prop to executive in both oral and written format
Bachelors / Masters / PhD degree in Computer Science or related field
Certification or Degree with AI and machine learning
Excellent communication and articulation in English language
Strong excel and math acumen
Excellent problem-solving and analytical skills

Job Responsibility

Be a solution architecture/designer for business process service
Independently able to solution and respond to RFP's
Provide solution and technology consulting and drive opportunities for leveraging GenAI, AI based solutions on various platforms
Drive close discussions with client and draw technical and functional requirements through workshops with stakeholders
Develop Point of Views that provide details of scope, due-diligence, approach and business/cost benefit
Collaborate with NTT DATA Global business and stakeholders

Fulltime

New

Machine Operator

Location

United States , Portland

Salary:

20.00 USD / Hour

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

6+ months of recent experience as a Machine Operator
Ability to read, write, and understand English
Ability to solve simple mathematical equations involving percentages
Ability to work in a cold or warm environment, depending on line and machine
Comfortable with doing a very physical job with lots of movement and heavy lifting
High levels of attention to detail
Ability to work weekends and overtime as needed

Job Responsibility

Effectively and efficiently perform the safe operation of various machinery in the areas of set-up, troubleshooting and break down during operation
In a timely manner, set up, start-up and break down during the beginning and end of all production shifts
Must demonstrate the ability to troubleshoot effectively in order to minimize Production down time
Regularly make adjustments necessary to maximize production machine efficiency
Reduce downtime by actively identifying mechanical issues which have the potential for machine breakdown or downtime and reports to Leads and/or Supervisors
May be required to operate other equipment necessary in the production process
Practice and follow all GMP’s (Good Manufacturing Practices) at all times during production

What we offer

Medical, Dental, Vision insurance on DAY ONE
Company paid STD, LTD, and Life Insurance on DAY ONE
80 hours of vacation and 40 hours of sick time per fiscal year
401(k) Retirement Savings plan that includes company’s matching contributions up to 4.5%
Wellness reimbursement towards gym membership and/or exercise equipment
Referral bonuses totaling $750 when an employee refers someone to work with our company
Quarterly sales of product to employees

Fulltime

New

District Support Pharmacist Full Time

We're building a world of health around every individual — shaping a more connec...

Location

United States , Jacksonville

Salary:

60.00 - 76.00 USD / Hour

CVS Health

Expiration Date

August 25, 2026

Requirements

Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Ability to travel within a reasonable radius to support market staffing as business needs require
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC)
overseeing the pharmacy and serving as the Pharmacy Manager's proxy during bench shifts without overlap
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Assumes Pharmacy Manager's day-to-day duties when serving as the only or the primary pharmacist-on-duty
Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic

What we offer

medical
dental
vision coverage
paid time off
retirement savings options
wellness programs
bonus
commission or short-term incentive program

Fulltime

New

Paint Process Engineer / Tech Support

General Motors LLC is seeking a skilled Paint Process Engineer / Tech Support to...

Location

United States , Lansing

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

3+ years of experience
Proven experience in paint process engineering or technical support within a manufacturing environment
Strong understanding of Design for Manufacturability principles
Excellent problem-solving, analytical, and communication skills
5+ years of experience
Bachelor's degree in Engineering (e.g., Mechanical, Chemical, Industrial, or Manufacturing)
Familiarity with GMS (Global Manufacturing System) or similar lean manufacturing methodologies
Experience with Human Machine Interface (HMI) systems
Knowledge of Lockout Tagout procedures and industrial safety practices
Proficiency in Process Engineering tools and techniques

Job Responsibility

Design and implement manufacturing processes for paint applications, focusing on Design for Manufacturability principles
Provide technical support to production teams, troubleshooting issues and optimizing paint line performance
Utilize GMS (Global Manufacturing System) methodologies to drive operational excellence and lean manufacturing practices
Develop and implement Human Machine Interface (HMI) solutions for paint process control and monitoring
Ensure compliance with Lockout Tagout procedures and other safety regulations within the paint shop
Conduct Process Engineering analysis to identify bottlenecks, reduce waste, and improve throughput
Perform Process Failure Mode Effects Analysis (PFMEA) to mitigate risks and enhance process reliability
Develop and utilize Value Stream Mapping (VSM) to identify and eliminate non-value-added activities in the paint process
Collaborate with cross-functional teams including design, manufacturing, and quality to achieve paint quality and efficiency targets
Participate in continuous improvement initiatives and projects to enhance paint shop performance

What we offer

Relocation benefits

Fulltime

New

Software Quality Assurance Advisor

We are seeking a Quality Assurance Automation Engineer with Guidewire certificat...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Mandatory Guidewire certification (PolicyCenter, BillingCenter, or ClaimCenter)
Strong experience in QA automation frameworks (e.g., Selenium, TestNG, JUnit, Cucumber)
Proficiency in Java, Python, or other scripting languages for test automation
Hands-on experience with CI/CD tools (Jenkins, GitLab, Azure DevOps)
Solid understanding of insurance domain processes and Guidewire architecture
Familiarity with API testing tools (Postman, RestAssured)
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Database testing via mySQL and SQLDeveloper
Expand API to be Rest and Soap

Job Responsibility

Develop, maintain, and execute automated test scripts for Guidewire applications
Collaborate with developers, business analysts, and product owners to define test strategies and acceptance criteria
Perform functional, regression, integration, and performance testing
Ensure test coverage across Guidewire modules (PolicyCenter, BillingCenter, ClaimCenter)
Identify, document, and track defects using standard defect management tools
Contribute to continuous integration/continuous deployment (CI/CD) pipelines by integrating automated tests
Provide detailed test reports and metrics to stakeholders
Mentor junior QA engineers and promote best practices in automation
Excellent communication skills to ensure proper support if/when needed and to communicate about multiple project work

New

Fsqa Tech

FSQA Technician will be responsible for ensuring plant sanitary conditions, and ...

Location

United States , San Diego

Salary:

22.90 USD / Hour

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

High School Diploma or its equivalent is desirable
sufficiently broad experience in food manufacturing Food Safety and Quality Assurance and/or food plant production operations, processes, and policies to permit execution of assigned duties is strongly desired
certifications such as HACCP, PCQI, SQF, or through ASQ and other professional quality associations are helpful
must have keen ability to analyze problems encountered and to make reasonable decisions based on facts/data, procedures, specifications, and experience
good English communication skills (reading, writing, verbal) are essential to interface with the various levels of plant management, co-workers, and suppliers
bilingual is a plus (English and Spanish)
position requires good organizational, mathematical, and recordkeeping skills
must be able, both mentally and physically, to do the analytical tests
requires good eye/hand coordination
must be willing to work together with co-workers as part of a team

Job Responsibility

Verifies conformance to FSQA and Safe Quality Foods (SQF) requirements in daily production operations
checks, inspects and investigates to ensure that GMP’s are followed, that sanitary conditions prevail, and that raw and in-process materials and finished products meet company and/or government standards as required
verifies that the HACCP plan is being followed
verifies CCPs and CPs through records review or direct observation of production employees that are monitoring and documenting CCPs and CPs
takes control action (i.e. Hold) when ingredients, product or the manufacturing environment are not within expected specification or standards
keeps accurate and complete records
conducts plant testing as required
audits facility product weight control program as required
assists in root cause analysis of problems
checks operating procedures and institutes changes coming from new product requirements, equipment changes, line speed requirements, raw material variations, etc.

Fulltime

New

E-commerce Web Operator

The E-commerce Web Operator is responsible for the day-to-day execution, mainten...

Location

Mexico , Mexico City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in marketing, Ecommerce, Business, Digital Media, Communications, or related field
2+ years of experience in ecommerce operations, website operations, digital merchandising, CRM, or digital marketing
Hands-on experience supporting a live ecommerce store, preferably Shopify or a similar platform
Experience coordinating promotions, landing pages, product content, and campaign launches
Experience working with analytics tools and interpreting digital performance data
Strong written and verbal communication skills
Ability to work cross-functionally with marketing, product, analytics, content, and technical teams
Strong Excel and presentation/reporting skills
Strong attention to detail and ability to manage multiple priorities in a fast-moving environment

Job Responsibility

Operate the live OnStar ecommerce storefront on a daily basis, ensuring product pages, promotions, pricing, merchandising content, and landing pages are current and accurate
Create, upload, and manage ecommerce content such as promotional PDPs, seasonal landing pages, plan messaging, and offer visibility across the store
Configure and support discount code execution for membership campaigns, segmented promotions, model-based offers, and retention offers tied to cancellation or save flows
Monitor site performance and business KPIs include visits, orders, conversion, traffic sources, and onsite effectiveness using ecommerce and analytics dashboards
Work with analytics and marketing teams to review traffic quality, customer behavior, campaign results, and opportunities to improve conversion and reduce friction in the purchase journey
Coordinate with web, mobile, brand, and CRM teams to ensure links into the store route correctly from OnStar.com.mx, GM brand sites, and app experiences, and that tracking is in place for those journeys
Support launch readiness and post-launch operations by helping validate account flows, localization, pricing, eligibility, and storefront behavior for the Mexico market
Identify and escalate issues affecting checkout, order flow, messaging, or customer experience, and partner with technical teams on fixes and operational follow-up
Partner with stakeholders on topline reporting, campaign timing, content updates, and GTM execution tied to the store
Help document current platform capabilities and constraints so business teams understand what can be executed today and what requires future platform development

What we offer

This job may be eligible for relocation benefits

Fulltime

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Manager, Product Management - Card IVR Customer Experience

Job Description

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