Manager, Product Management - Card IVR Customer Experience

• Own the end-to-end lifecycle for critical voice self-services
• Create intuitive, low-effort experiences that empower customers to resolve complex needs without needing an agent
• Collaborate with Software Engineers, Business Analysts, Operations, and other key stakeholders
• Optimize and transform Capital One’s voice channel
• Demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Experience translating business strategy and analysis into consumer facing digital products

• Performance based incentive compensation (cash bonus(es) and/or long term incentives)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being