Job Description
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team At Capital One we're changing banking for good, and with the Enterprise Credit Bureau Reporting (eCBR) platform we're on a mission to reimagine Credit Bureau Reporting at Capital One. Credit scores play an outsize role in consumers' economic lives as they are utilized in buying a home, starting a small business and even gaining employment. More than 200M adults in America with over 1.6B credit accounts are processed every month by the nationwide consumer reporting agencies (NCRAs), including the Big Three—Experian, Equifax, and TransUnion. The NCRAs rely on lenders to provide accurate and timely data in order to calculate credit scores. As a Product Manager for eCBR, you will play a role delivering on the critical company initiative to build a platform to provide a new suite of core banking services that will facilitate real-time intelligent customer experiences. Specifically, the eCBR platform will revolutionize the credit bureau reporting service by putting the power in the hands of the business and process owners, providing transparency on what is being reported to the customers and business, and ensuring accuracy through detective controls. As a Platform Product Manager, you will also be responsible for (at minimum): Platform Vision & API Strategy: Defining the technical vision and long-term strategy for the platform's core services, reusable components, data products, and internal APIs. You will ensure the platform is architected for scalability, reliability, and security. You will build and own the product roadmap for your platform domain. Internal Customer Experience & Adoption: Treating internal partners (such as the Card line of business) as your primary customers, you will drive platform adoption by obsessively focusing on developer experience, documentation, and the overall onboarding journey. Platform Governance & Metrics: Establishing key performance indicators (KPIs) for platform health, operational excellence, and value delivery. You will own the governance model to manage changes, maintain a clear service catalog, and sunset older components as necessary. As you develop intent and build/deliver your roadmap, you will work closely with: Your engineering and program partners; Internal and external Product, Tech and Business stakeholders; Legal/Risk/Compliance teams; Nationwide Consumer Reporting Agencies; Industry innovators. For this role on the team, you will shape the strategy and then deliver on new features enabling our vision for eCBR as 'Capital One's Credit Bureau Reporting as a Service'. You will work with multiple lines of business partners to understand their use case and requirements in order to stand up and manage their credit bureau reporting process. In addition, you will look for opportunities to improve our overall user experience and other enhancements to the credit bureau reporting process – including, but not limited to, CBR portal page, AI integration, and data analytics to uncover customer value. Come build the future of consumer finance with us!
