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Own the end-to-end product vision, roadmap, and backlog for Order Management systems
Serve as the primary point of accountability for Order Management product outcomes
Translate business objectives into clear product goals, epics, and prioritized initiatives with measurable KPIs
Lead product discovery and delivery across the full lifecycle
Apply deep understanding of omnichannel principles
Ensure Order Management capabilities deliver consistent, reliable, and scalable experiences
Drive cross-channel alignment to reduce fragmentation and operational friction
Partner with business stakeholders to optimize customer journeys and workflows
Champion the use of AI-enabled capabilities to improve product delivery and operational efficiency
Identify opportunities to embed AI and advanced analytics into Order Management solutions
Promote an AI-first mindset across the IT product team
Partner closely with engineering, QA, architecture, data, UX, vendors, and operations teams
Facilitate clear communication between business and technical stakeholders
Guide teams through prioritization trade-offs
Support production stability, root-cause analysis, and continuous improvement
Requirements
7+ years of experience in IT product management, product ownership, or techno-functional leadership, with significant exposure to Order Management or commerce platforms
Strong knowledge of omnichannel commerce and Order Management concepts, including order lifecycle, fulfillment, inventory, and returns
Experience delivering complex, integrated enterprise systems in a scaled, multi-channel environment
Demonstrated ability to leverage AI, automation, and data-driven insights to improve efficiency and outcomes
Excellent communication, stakeholder management, and influencing skills
Nice to have
Experience with modern OMS platforms and distributed, service-oriented architectures
Familiarity with Agile / product operating models and enterprise SaaS ecosystems
Experience supporting multi-brand or multi-business unit environments
Prior involvement in AI-enabled transformation initiatives within IT or digital commerce
What we offer
Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility
Local volunteer opportunities
Annual donation and volunteer match to eligible nonprofit organizations