Manager, Product Integration

The Product Integrations & Customer Success Manager will have the responsibility of leading all activities related to the customer’s integration from the final stages of the sales process to go live. This customer-facing position plays a key role in supporting Tier 1 strategic accounts and/or complex integrations by partnering with the sales and account management teams to successfully integrate Ethoca products. Our ideal candidate is someone who wants to combine their problem solving and communication skills to deliver exceptional experiences for our customers. They can ask the right questions to understand our customer’s needs and then recommend the best integration solution, build a plan, and stick to it. This person also constantly looks to find a better way to get things done and thrives in a fast paced and dynamic environment. This role will also have indirect people management responsibility acting as a peer coach and mentor to the Sr. Analyst and Analyst roles on the team. In regional markets, they may also be required to perform day to day oversight of the team and the training of new team members.