Manager, Product Implementation Jobs

MyTennisLessons

Location:
United States, Royal Oak

Category:
IT - Administration

Contract Type:
Not provided

Salary:

80000.00 - 96000.00 USD / Year

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Job Description:

The Manager, Product Implementation leads a team of specialists, driving operational excellence and process improvements. This role leads the successful deployment of restaurant management solutions with a focus on software integrations, including third-party integrations, SpotOn Teamwork, or SpotOn Reserve. The Implementation Manager ensures seamless activation of integrations while delivering exceptional training, support, and operational guidance.

Job Responsibility:

Oversee the end-to-end deployment of integrations, including 3rd party integrations, Teamwork and Reserve integrations, ensuring solutions meet client needs
Conduct comprehensive assessments of client workflows, requirements, and operational objectives
Guide the team in configuring and customizing platforms, managing project structures, workflows, permissions, and third-party integrations
Deliver client training programs and workshops, promoting adoption and operational readiness
Serve as the escalation point for technical or configuration challenges
Develop and manage detailed implementation plans, timelines, and milestones
Collaborate cross-functionally with Sales, Product, Support, and Engineering teams to resolve implementation issues and improve client outcomes
Ensure seamless activation and adoption of SpotOn integrations (Teamwork, Reserve, and third-party integrations)
Maximize client satisfaction and business impact through expert technical guidance, team leadership, and process excellence
Oversee technical support and troubleshooting during implementations, ensuring timely resolution and effective communication
Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance
Set clear goals and performance expectations aligned with departmental objectives
Provide regular coaching, feedback, and professional development opportunities to build team capability
Oversee workload allocation, ensuring balanced capacity, productivity, and service quality
Manage recruitment, onboarding, and training to build a high-performing team culture
Act as a key point of contact for client-facing teams and stakeholders to ensure alignment on project requirements and timelines
Anticipate client and partner needs, providing proactive solutions and maintaining strong, collaborative relationships
Coordinate with internal functions (Implementation, Product, Operations, etc.) to ensure smooth project execution and issue resolution
Communicate updates, progress, and risks clearly to senior leadership and key stakeholders
Establish and maintain high quality and consistency standards across all team outputs
Lead periodic quality reviews, identifying trends and coaching opportunities
Develop and maintain team training resources and SOPs to ensure consistency across roles and projects
Champion operational excellence and knowledge sharing across the broader function
Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists
Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards
Identify and implement process improvements to increase efficiency, scalability, and accuracy
Monitor team metrics and performance dashboards to drive accountability and continuous improvement
Partner with other managers to standardize best practices and optimize end-to-end workflows

Requirements:

Demonstrated ability to lead, motivate, and manage teams, including coaching, mentoring, and performance management
Strong client focus with expertise in building relationships, understanding needs, and delivering high-quality solutions
Proficient in configuring software applications, troubleshooting technical issues, and applying operational knowledge of restaurants or hospitality systems
Extensive experience planning, tracking, and managing complex software or POS implementations, ensuring timely delivery and effective resource allocation
Skilled in analyzing complex problems, developing creative solutions, and driving operational efficiency through process improvements
Exceptional verbal and written communication, able to convey technical information clearly and influence stakeholders at all levels
Collaborative and team-oriented, capable of working across cross-functional teams and fostering positive working relationships
Adaptable and committed to continuous learning, staying current on industry trends and evolving business needs
Deep knowledge of restaurant operations, POS platforms, and related systems, with hands-on experience in implementation, configuration, and client training
Strong organizational, research, and process development skills, focused on quality, KPIs, and operational efficiency
Capable of managing competing priorities in fast-paced, collaborative environments while maintaining high-quality execution
8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred

What we offer:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager, Product Implementation