Manager, Product Implementation, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding of applications and processes
Apply specialized application knowledge to ticket triage and resolution processes to ensure no member access to care issues
Apply specialized application knowledge to testing processes to ensure no member access to care issues
Independently and proactively manages application health and overall functionality from day-to-day tasks to resolution of complex inquiries and issues
Independently manage ticket lifecycle from triage, assessment, and resolution of moderate to complex inquiries and issues
Deliver an average ticket turnaround time (TAT) within defined metrics

Requirements:

3 years IT Help Desk Support and/or Health Insurance supporting escalation calls and product support
2 to 3 years network enrollment support
Proven strong problem solving, and data skills
Proactive Leadership
Excellent written communication skills, including documentation
Ability to drive change

Nice to have:

Experience with small group plans
Product and benefit experience/knowledge
Familiarity with the new business and renewal business
Sales/underwriting and case installation processes

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 22, 2025

Expiration:
August 24, 2025

Employment Type:

Fulltime

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Manager, Product Implementation