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The Merchant Cloud UX team is seeking an experienced, highly skilled, and passionate Senior Product Designer to shape the next generation of merchant experiences as part of Mastercard’s modernization strategy. This role will work at the intersection of complex platform design and multi stream delivery, driving a significantly improved, seamless, and elevated user experience across our Merchant Cloud ecosystem. This is a key role contributing to the overall modernization of merchant payment experiences, ensuring consistency, usability, and long term customer value.
Job Responsibility:
Lead end to end design delivery
Own feature and experience design from discovery through delivery, producing wireframes, journey maps, information architecture, prototypes, and high fidelity designs
Work across multiple product streams simultaneously, ensuring cohesive and consistent experiences
Elevate the user experience
Translate complex payment and platform concepts into intuitive workflows and interfaces
Influence the strategy by bringing customer centricity to the forefront, reinforcing the end user experience with stakeholders and championing a best in-class product and platform
Collaborate across disciplines
Lead, influence and work in cross functional agile teams, in design critiques, workshops, research reviews, and cross team collaborations
Contribute to design systems & standards
Apply and extend our design system, ensuring consistency, accessibility, and scalability
Contribute patterns, documentation, and interface standards that support Merchant Cloud and Gateway modernization
Requirements:
UX/Product Design experience, ideally within enterprise, platform, or multi workflow environments
Strong experience creating detailed prototypes, flows, and interaction patterns for web applications and enterprise tools
Proven success working in agile, cross functional teams, ability to quickly understand technical domains and able to clearly articulate design intent and trade-offs
Excellent communication, stakeholder management, and influencing skills
Nice to have:
Demonstrated ability to run research, lead design for complex product areas, and deliver high quality UX/UI outputs
Craft compelling narratives that resonate with leadership, internal teams, external partners, and customers, ensuring complex ideas are translated into simple, memorable, and visually engaging formats
Strong proficiency in Figma and Adobe creative Cloud
Experience using collaboration/productivity tools such as Confluence, Jira
Strong experience leading design thinking and customer discovery workshops