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Mastercard Logo Mastercard · IT - Software Development

Manager, Product Experience Design

United States of America, New York · Job Posted July 03, 2026
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Job Description

Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs. In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test and learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life using both traditional design methods and AI-powered tools to accelerate creativity and output. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

Job Responsibility

  • Travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally
  • Work to understand the client and their customer, the problem to be solved, and decide on the best design approach
  • Create sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team
  • Explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables
  • Prepare for upcoming events by researching and prepping materials, and wrapping up completed events by making final changes to the deliverables
  • Support longer-term engagements such as UX expert reviews, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs
  • Contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process

Requirements

  • Experience in a UX Designer role, preferably with mobile applications
  • Experience presenting designs and explaining design decisions to stakeholders and clients
  • Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints
  • Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously
  • Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques
  • Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes
  • Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
  • Familiarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation
  • Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice
  • Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces

Nice to have

  • Experience facilitating design exercises
  • Experience with print design, illustration, and/or visual identity
  • Experience in both start-up and corporate environments
  • Experience designing chat, voice, and/or retail interactions

What we offer

  • Competitive base salary
  • Annual bonus or commissions
  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • Flexible spending account and health savings account
  • Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • Deferred compensation for eligible roles
  • Fitness reimbursement or on-site fitness facilities
  • Eligibility for tuition reimbursement
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