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Manager, Product Experience Design

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Mastercard

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Location:
United States , Purchase

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Job Responsibility:

  • Customer Experience Champion: Collaborate with product, engineering, and stakeholders to ensure a consistent, unified, and high-quality customer experience across all touchpoints
  • Design Strategy Leadership: Prioritize design initiatives, address roadblocks, and provide clear direction as the central design voice during planning
  • Fostering Collaboration & Innovation: Drive teamwork by hosting design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation
  • Project Management Expertise: Manage complex design projects, overseeing scope, resource allocation, and timelines to deliver high-quality results that meet established goals
  • Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience
  • Design System Champion: Maintain and guard in the implementation of Made design system across all programs and products
  • Sales and Narrative: Provide design materials to win new business and create narratives for pitch teams
  • Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards

Requirements:

  • You are a skilled champion of human-centred design
  • You're a Design Leader: You have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions to crafting exceptional user experiences
  • Strategic Visionary: You excel at translating strategic direction into actionable plans, effectively mobilizing resources to achieve desired outcomes
  • Product Savvy: You possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products
  • Industry Awareness: You stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation
  • Design Thinking: You actively advocate for and utilize Design Thinking methodology, boasting a successful track record of bringing products to market using this approach
  • Human-Centred Approach: You champion an inclusive, people-centric, and data-driven design philosophy, valuing both qualitative and quantitative research methodologies
  • Critical Thinker & Problem Solver: You possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions
  • Quality Driven: You have a proven history of delivering high-quality work that consistently meets or exceeds established standards
What we offer:
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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