Job Description
This role leads the design, development, delivery, and continuous evolution of customer-facing digital products, web applications, and supporting technology platforms in an Agile environment. The position manages teams of product managers, software developers, architects, and technical staff responsible for delivering scalable, secure, and high-performing digital experiences. The role provides leadership across modern web technologies, API integrations, cloud-native architectures, and digital experience platforms (DXPs), while ensuring alignment with business objectives and customer needs. The Manager, Product & Engineering is responsible for building and developing high-performing teams, driving engineering excellence, and enabling the successful delivery of critical business initiatives within the Postpaid Apps (Service Management) space of the Web Platform. This includes oversight of front-end and full-stack development, CMS-enabled digital experiences, application modernization efforts, and emerging AI-powered capabilities that enhance customer engagement and operational efficiency. Success in this role is measured through delivery of business outcomes, platform reliability, engineering team performance, adoption of modern development practices, and effective collaboration with internal stakeholders, vendors, and cross-functional partners. The work directly impacts organizational capabilities by advancing scalable digital solutions, improving customer experiences, and supporting the long-term evolution of the web platform ecosystem.
