Manager, Product Design Job at Bentley Systems (Toronto)

Job Description

Bentley Systems is the infrastructure engineering software company, advancing the world's infrastructure – sustaining both the global economy and the environment. Within Bentley, the Design organization shapes meaningful experiences – from brand to in-product interactions – with clarity, coherence, and craft. You'll be part of the Digital Design team — a group of designers, and problem-solvers focused on transforming Bentley's digital experience. In this role, you'll lead design across Bentley's buying experience — working closely with Marketing, Digital, Sales, and Engineering to shape how users discover, evaluate, and purchase our products – from first touchpoint through to checkout. This is a leadership role for someone who is equally invested in their people, their craft, and their impact. You'll develop a high-performing team, drive a more coherent buying experience, and ensure the work you ship moves the needle for Bentley's growth.

Job Responsibility

Lead and develop the team: Coach and develop your Designers through regular 1:1s, honest feedback, and genuine investment in their careers. Create the conditions for great work — shared clarity on priorities, the safety to experiment, and high standards for craft. Contribute to hiring, onboarding, and supporting performance across the portfolio
Drive experience transformation: Lead the Design work to consolidate and reimagine Bentley's buying experiences — bringing fragmented journeys together into something coherent, considered, and conversion-focused. Use design thinking and facilitation to align teams and turn that alignment into experiences that are clear, trustworthy, and effective at every touchpoint
Drive outcomes, not just outputs: Work cross-functionally to define what good looks like — conversion, engagement, drop-off, user confidence — and connect your team's design decisions directly to those metrics. Draw on data and user insight to understand where experiences are underperforming and why. Make outcome-thinking part of how the team works every day
Own discovery and delivery: Hold both ends of the process with equal rigour. Discovery means deeply understanding the problem before designing the solution — through research, usability evaluation, and talking to real users. Delivery means shipping work that performs, iterating based on evidence, and maintaining quality under pressure. Your laser focused on building a team that does both well
Raise the bar for design quality: Set high expectations across UX, UI, interaction design, IA, accessibility, and content clarity. Coach designers to think about the person on the other side — their psychology, their hesitations, the moments where trust is won or lost. Contribute to the design system as a foundation for consistency and scale
Build a culture of experimentation: Make testing and learning a normal part of how the team works — not an exception. Create space for fast, low-cost experiments and use what you find to make better decisions faster
Be a strong collaborative voice across disciplines: Communicate decisions, trade-offs, and rationale clearly — in commercial rooms and design rooms alike. Bring the user perspective into every shared conversation and help the wider team make better decisions because design is at the table
Help define design in an AI-augmented world: Help your team explore and integrate AI tools in ways that genuinely improve the work — faster exploration, sharper synthesis, less time on repetitive production. And be the person leading the charge on where AI helps, and where human judgment needs to lead?

Requirements

8+ years in UX, UI, or Product Design, with 3+ years managing or leading designers
Experience leading transformation-scale design work – consolidating experiences, rethinking journeys end to end, and bringing cross-functional teams along for the ride
Strong track record contributing to digital buying or growth experiences – ecommerce, conversion flows, content-led journeys, or equivalent
A genuine people leader who invests in their team's growth, creates clarity, and holds high standards without creating fear
Strong facilitation skills – you know how to create alignment across functions and turn ambiguity into a shared direction
Comfortable working within a broader strategic framework – translating vision into delivery and keeping the team focused on the right problems
A solid foundation across UX, UI, and interaction design – enough to coach others, spot quality issues, and know when to bring in specialist support
Strong communication and storytelling skills – you make complexity accessible without oversimplifying it
A practical, data-informed approach: you know when to follow the data and when to push back on it
Fluency in modern design tools (Figma, Miro, Adobe CC) and genuine curiosity about how AI is changing the craft

What we offer

Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success
An attractive salary and benefits package
Bentley Impact Day: take a day off from work to volunteer with an organization of your choice
Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

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Manager, Product Design

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