Manager, Process Manager - Business Cards & Payments Job at Capital One (McLean)

Card Fraud Manager

Mercury is building a complete finance stack for startups. We work hard to creat...

Location

United States; Canada , San Francisco; New York; Portland

Salary:

135900.00 - 169800.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

6+ years of experience in card or payments fraud management
2–3+ years of people management experience (including leading investigators or analysts)
Strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows
Proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems
Data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data
Excellent communication and leadership skills
Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach
Comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly

Job Responsibility

Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth
Hire additional team members as business needs evolve
Set and track key performance metrics to assess team effectiveness and guide operational improvements
Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience
Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction
Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume
Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic
Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication
Oversee Mercury’s card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems
Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience

What we offer

Equity (stock options)
Benefits

Fulltime

Technical Business Systems Analyst

We are offering a contract to permanent employment opportunity for a Technical B...

Location

United States , Irving

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Develop and refine backend payment systems, concentrating on credit card processing such as refunds, charging, tokenization, and transactions
Apply deep understanding of payment processing workflows and logic to daily tasks
Utilize knowledge of payment platforms like Stripe, Square, Shopify, or similar for efficient system operation
Handle Card Present/Card Not Present transactions
Implement payment tokenization techniques
Understand and manage physical device systems like credit card machines
Create custom documentation and utilize UML
Work with SRDs
Collaborate with a team of developers, QAs, Product Managers, Solutions Architects, and internal stakeholders
Ensure familiarity with SDLC and have substantial experience working on the backend

Job Responsibility

Develop and refine backend payment systems, concentrating on credit card processing such as refunds, charging, tokenization, and transactions
Apply deep understanding of payment processing workflows and logic to daily tasks
Utilize knowledge of payment platforms like Stripe, Square, Shopify, or similar for efficient system operation
Handle Card Present/Card Not Present transactions
Implement payment tokenization techniques
Understand and manage physical device systems like credit card machines
Create custom documentation and utilize UML
Work with SRDs
Collaborate with a team of developers, QAs, Product Managers, Solutions Architects, and internal stakeholders
Ensure familiarity with SDLC and have substantial experience working on the backend

What we offer

medical, vision, dental, life and disability insurance
401(k) plan

Fulltime

Payments Optimization Manager

We are looking for an experienced Optimization Manager (OM) to join our Performa...

Location

Japan , Tokyo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Ideally 8+ years of experience in Risk & Fraud Prevention, Payment Performance, Data Analytics, Technical Account Executive or a similar role within the payments or fintech industry
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently
Business proficiency in verbal and written communication skills (English & Japanese), able to present insights and synthesize complex topics clearly to a technical and non-technical audience
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers
Strong knowledge of the regional payment landscape including staying current on Card Network Scheme Rules, local regulations and payment adoptions. Is able to effectively communicate the importance of risk management in payments optimization
High level of self-motivation and always looking for ways to improve and make our processes more efficient
Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets

Job Responsibility

Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications
Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations
Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers , equipping commercial teams with tools and training to enhance their merchant engagements
Act as a payment optimization expert: SME in payment optimization strategies (e.g. risk & fraud prevention, conversion uplift, cost efficiencies) and be a go-to expert for both internal teams and external clients
Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools
Drive insights-led optimisation strategies: Leverage data-driven insights and analytical tools by running analysis on payment datasets to identify opportunities for performance improvement and risk mitigation across our merchant portfolio
Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential
Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants
Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams
Support team operations: Assist with various tasks to help keep the Performance Optimization team running smoothly

Product Owner - Cards Transactions

Solaris is a tech company with a full German banking license. Our Banking-as-a-S...

Location

Germany , Berlin

Salary:

Not provided

Solarisbank

Expiration Date

Until further notice

Requirements

3+ years experience as Product Owner in the Cards processing space
Deep expertise in payment processing, working on direct integrations with Visa and MasterCard (preferably on issuing side)
Deep expertise in payment processing and processor integration with a proven ability in mastering complex authorization and settlement flows
Knowledge of processor interfaces inside and out, and are familiar with relevant file types and ISO standards
Knowledge of payment networks, card schemes, and key industry regulations such as PSD2 and PCI DSS, enabling full compliance and innovation
Skilled at navigating and balancing the needs of a diverse range of internal and external stakeholders, ensuring alignment on product requirements and vision
Champion of clear and detailed documentation, recognizing its critical role in successful product management and knowledge sharing
Possess a strong growth mindset, driven by curiosity, empathy, and a deep sense of ownership over the product lifecycle
Good communicator in English, both written and verbal, adept at translating technical complexity into clear business value

Job Responsibility

Part of the team responsible for Cards products, Card processing and the Card Management APIs in Solaris
Develop and articulate a clear product vision for our card-based offerings, along with the company's overall objectives
Collaborate closely with the engineering team to drive efficiently the end-to-end development, release and rollout of card-related features, products and processes
Bring together the interests of business partners, end-customers, schemes, third-party providers and Solaris around features and negotiate their priorities and scope

What we offer

Home office budget
Learning & development budget of €1000 per year and a transparent growth framework to support your career goals
Competitive salary and a variable remuneration program
Monthly meal allowance
Deutschland ticket subsidy
28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris
Opportunity to work abroad for up to 12 weeks per year

Compliance Analyst

In order to build a sustainable business, we, as a financial institution, need t...

Location

Brazil , Sao Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Previous experience in payment industries, with scheme rules, such as Acquirers, Fintechs or Card Network Company is required
Fluent level of Portuguese and English, both written and spoken
Minimum of 3 years of relevant experience with Card Scheme Compliance
Understanding of technical bulletins, scheme manuals, and payment message field requirements
Experience in governance, project management, and leading major initiatives involving multiple stakeholders
Availability to work 3 days in person on Morumbi/SP
An eye for identifying process improvement and scalability opportunities and an ability to proactively share feedback and ideas with management & team to help drive change
Skilled in prioritization, possess sound judgment and flexibility in changing courses and decisive in determining a holistic approach on key priorities
Detail oriented and organised with an analytical and critical mindset
A self-starter and have the ability to thrive in a fast paced environment with minimal supervision

Job Responsibility

Take ownership over our operational merchant risk management processes, such as registration of Payment Facilitators, Marketplaces and Wallets with the Card Schemes
Help embed a good risk culture in the first line through proactive engagement, training and collaboration in supporting adoption of the three lines of defense model
Stay up to date of the latest Card Network requirements and Adyen product expansions. Translate this into an operational strategy for the Scheme Operations team, Implement relevant card scheme rule updates and provide ongoing guidance to our merchants and internal teams, including Underwriting, Sales and Account Management
Set up new processes to monitor our merchant portfolio against card scheme rules
Process Enhancement: Proactively and systematically drive process improvements and automation on our workflows
Manage non-compliance notifications from the card schemes. Work closely together with our Merchants, Account Managers, Card Schemes and other stakeholders to solve these cases quickly
Help internal teams establish strategies that align with global objectives to ensure controlled and sustainable growth of the business

Director of Cards Operations

BrainFinance is a leading financial technology company that provides responsible...

Location

Canada , Montreal

Salary:

115000.00 - 120000.00 USD / Year

BrainFinance

Expiration Date

Until further notice

Requirements

University degree in Business Administration, Operations Management, Finance, or a related field
an MBA or advanced degree is highly preferred
2 years of experience in IT project management
Significant experience in payment/card operations, ideally in leadership roles within the financial services or fintech sectors
Strong knowledge of credit card processing, industry regulations, and compliance frameworks, including VISA rules and PCI-DSS (Payment Card Industry Data Security Standard)
Proven experience in product development and vendor ecosystem management, ensuring seamless integration and alignment with business objectives
Demonstrated ability to enhance operational efficiency and optimize processes in a customer-centric environment.

Job Responsibility

Lead and manage cross-functional teams of specialists (technology, operations, compliance, finance, and vendor partners) in the design, deployment, and administration of payment platforms, software, and data systems
Serve as the key escalation and delivery point for executives and partners, ensuring transparent communication of risks, progress, and overall program health
Champion change initiatives, compliance programs, and audit preparation efforts to ensure regulatory alignment and operational resilience
Plan, organize, direct, control, and evaluate the activities related to payment programs, including BIN sponsorship, product readiness, partner integration, and go-live execution
Develop and implement policies, procedures, and governance frameworks to ensure effective management of electronic payment systems and card lifecycle operations
Meet with internal stakeholders and external partners to define system requirements, technical specifications, budgets, and delivery timelines
Evaluate performance through KPIs, dashboards, and executive reporting, ensuring continuous improvement in customer adoption, spend, risk, and fraud management
Oversee and control program budgets, forecasts, reporting, and expenditures to ensure financial and operational efficiency
Supervise, and guide analysts, engineers, program managers, and vendor resources, ensuring ongoing training, professional development, and adherence to best practices.

What we offer

Group Insurance (Health and Dental)
Retirement Savings Plan (RSP)
Virtual healthcare
Employee Assistance Program (EAP)
Additional Days off (Moving day, Birthday, 5 personal days)
Health and Wellness Program
Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
Paid subscription to training tools
Benefits for public transportation (Bixi, Opus)
Modern open plan office with pin pong, and pool table

Fulltime

Product Manager - Stablecoin

We are looking for an ambitious, driven Product Manager to join our team. At Sok...

Location

United Kingdom , London

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

Excited by and have experience in building products that customers love within the fintech space, specifically stablecoins: exchanges, payment products, payment acquiring
Understanding of the stablecoin and AI payments setup, main protocols, players, business models both centralized and DeFi
Good understanding of blockchain technology, different blockchains setups, as well as protocols of traditional assets transfers like SEPA, Faster Payments, ACH, SWIFT
Great understanding of how card acquiring works, who are the main players on the card acquiring business process and what is the mechanics of the business
Hands on experience with the latest AI models from OpenAI and Google with the understanding and hands on experience of automation using no-code solutions
Driven to make a difference and want to fully own your product roadmap
Comfortable working closely with clients, financial, risk, and legal stakeholders, ensuring products are designed in a user-centric way while remaining compliant
Enjoy working in cross-functional teams alongside engineers, designers, and other functions to deliver value to users
Hands on experience in user flow design and testing with familiarity on the technical side of the development process, integration process, how blockchain works and all vocabulary around it
Good understanding of technical concepts and can work closely with engineers to find the best solution to a problem

Job Responsibility

Work and communicate the product strategy and roadmap aligned to the companies vision and strategy in payments, stablecoin payments, treasury, yield bearring products
Conduct market research to identify customer needs and market trends
Work directly with a cross-functional team of engineers to deliver value often
Spend time with customers to discover new product ideas, identify product improvements and validate product solutions
Collaborate with cross-functional teams including engineering, design, marketing, and sales to understand the value, feasibility, viability and usability of solutions
Create and manage product roadmaps, ensuring alignment with business goals
Prioritize product features and requirements based on customer value and business impact
Work closely with product marketing and sales to launch new products to customers
Monitor product performance and use quantitative and qualitative insight to drive continuous improvement
Act as the primary point of contact for all product-related inquiries

Product Manager - Risk and Compliance

At myPOS, we’re all about helping businesses grow and get paid. We make payments...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

5+ years of product management experience, ideally within fintech, banking, or payments
Proven track record designing or managing systems that detect or prevent fraud, financial crime, or transaction anomalies
Solid understanding of AML/CFT frameworks, payments regulations, and risk management principles
Analytical, data-driven decision-maker with experience in KPIs, metrics, and continuous improvement
Skilled communicator who can work across engineering, compliance, commercial, and external partners
Able to lead by influence, build relationships across disciplines, and drive alignment among teams with competing priorities
Curious, calm, and determined
comfortable operating in ambiguity in fast-moving agile contexts

Job Responsibility

Be curious and think from first principles to identify the highest impact opportunities to protect myPOS and our customers from fraud and financial crime
Turn complex ideas into clear, testable requirements that align teams and deliver results
Design scalable systems that detect and prevent fraud across payments, cards, transfers, and account security
Work with Data and Engineering to automate anti-financial crime controls intelligently, using analytics and machine learning where they add value
Partner with Compliance and Risk to turn regulation and best practices into smart, scalable solutions
Challenge outdated processes and drive simplification and automation
Promote a pragmatic, risk-aware culture across product and business teams
Stay curious about the payments landscape - from card schemes to digital wallets - to keep us ahead of emerging risks
Build strong, trusted relationships with Risk and Compliance teams
Manage priorities confidently to protect focus and quality

What we offer

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses

Fulltime

Manager, Process Manager - Business Cards & Payments

Capital One

Location:
United States , McLean ▼
Plano
Richmond

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 09, 2026

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Manager, Process Manager - Business Cards & Payments

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Job Posted:January 09, 2026

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