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Manager, Process Manager - Business Cards & Payments

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Capital One

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Location:
United States , McLean ▼

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Category:
Finance

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Contract Type:
Not provided

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Salary:

122100.00 - 153300.00 USD / Year
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Job Description:

As a Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. In addition, you will lead intent development and oversee execution of card conversions in support of credit bureau reporting and disputes.

Job Responsibility:

  • Creating and validating processes
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer outcomes
  • Analyzing, identifying, and correcting data issues with systems used or owned by a department
  • Analyzing, identifying, and partnering to remediate risks within assigned process
  • including upstream and downstream impact identification
  • Providing subject matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to Senior Leaders
  • Managing and leading a team of associates

Requirements:

  • Bachelor’s Degree or military experience
  • At least 4 years of experience in Process Management, Project Management, or Risk Management
  • At least 1 year of experience in People Management

Nice to have:

  • 5+ years of experience in Process Management, Project Management, or Risk Management
  • 2+ years of experience in People Management
  • Lean, Agile, Six Sigma or Business Process Management certification
What we offer:
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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