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Manager process excellence

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Randstad

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Location:
India , Hyderabad

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dynamic and experienced Process Excellence Manager to lead strategic transformation initiatives across business functions. The ideal candidate will bring a strong foundation in Six Sigma, process automation, and AI/Gen AI technologies, with a proven track record of delivering impactful projects and measurable cost savings. This role requires a techno-functional mindset and the ability to drive innovation through data-driven d

Job Responsibility:

  • End-to-End Value Stream Mapping: Analyze the lifecycle of life insurance products from New Business/Underwriting to Policy Servicing and Death Claims
  • Underwriting Efficiency: Optimize medical and non-medical underwriting workflows to reduce Time-to-Issue and improve Placement Ratios
  • Annuity Payout Optimization: Streamline periodic payment setups and mortality tracking processes to ensure accuracy and prevent overpayments
  • Digital Transformation: Identify opportunities for STP (Straight-Through Processing) in policy applications and self-service portals for policyholders
  • Compliance & Risk: Ensure all process improvements adhere to state-specific non-forfeiture laws and tax reporting requirements (e.g., 1099-R)
  • Claims Transformation: Optimize the FNOL (First Notice of Loss) process to improve cycle times and reduce Adjustment Expenses
  • Leakage Control: Implement Lean controls to identify and minimize Claims Leakage (unnecessary payments) through better subrogation and salvage processes
  • Agency/Broker Workflow: Streamline the submission-to-quote process to improve Hit Ratios for agents and brokers
  • AI & Automation: Integrate AI for Auto-Adjudication of simple claims (e.g., glass, minor auto) and utilize telematics data for process insights
  • Vendor Management: Improve processes for third-party service providers like repair shops, independent adjusters, and legal counsel

Requirements:

  • Deep understanding of Term Life, Whole Life, Universal Life, and Fixed/Variable Annuities
  • Familiarity with L&A platforms (e.g., ALIP, CyberLife, OIPA)
  • Focus on Policy Persistency, Surrender Rates, and Underwriting Cycle Time
  • Proficiency in Personal Lines (Auto, Home) and/or Commercial Lines (Workers’ Comp, General Liability)
  • Hands-on experience with P&C core systems like Guidewire or Duck Creek
  • 10 years experience

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 14, 2026

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