Manager, Performance Services, Internal Development Job at Insperity (Kingwood)

Job Description

This position is responsible for overseeing the design, delivery and sustainability of internal onboarding and continuous development programs for Service Operations. This position drives the selection, development and management of team members to provide an exceptional client experience. Works closely with internal partners to deliver relevant technical, behavioral and process expectations are incorporated into programs.

Job Responsibility

Attracts, evaluates, and selects internal and external talent to create the best match between individuals and work requirements
Develops, coaches, trains, leads and retains team members to maximize individual and team performance, and drives accurate, timely client-focused solutions
Analyzes and applies internal performance, solution-specific and external data to generate innovative ideas to stay current with industry trends to increase client impact and support retention
Develops and maintains highly functional and collaborative relationships with leadership to promote trust, unity, empowerment and productivity
Develops and implements measurement standards to evaluate the effectiveness of programs and services using financial, employee productivity or other performance metrics to ensure consistency and high standards of excellence
Delegates tasks and accountabilities to team members to ensure efficient execution of solutions
Works collaboratively with critical Service Operations leaders and stakeholders to create internal workflows and controls to ensure programs have expected impact on employee function and business performance
Plans and directs internal and external projects based on prioritized tasks, available resources, work schedules, and project milestones
Participates in communication and consultation with leader peers to leverage expertise and balance workloads to deliver internal service in an agile resourcing model

Requirements

Bachelor’s Degree in Business, Organizational Development, Training & Development, Human Resources, Industrial Psychology, or equivalent work experience is required
Seven to ten years of prior client management experience, business consulting, or people management experience is required
Demonstrated ability to lead teams, motivate employees, and create a positive working culture in both face to face and remote national team settings
Ability to quickly learn and speak to technical workflows, software functionality and identify learner requirements
Strong customer service skills and experience within a team environment
Strong analytical problem-solving skills to make decisions quickly and effectively while also handling multiple complex projects from conception to completion
Demonstrated ability to start with a conceptual idea or vision and develop systems, processes and plans that are executable, realistic, and results oriented
Proficiency in various HCM and service delivery platforms
Skilled at mentoring and coaching direct reports, manages team resources (headcount and monetary expenses) to budget and identify staffing needs
Ability to work independently, be self-motivated and act as a team player
Excellent verbal and written communication skills required

Nice to have

Master’s Degree is preferred
Organizational Development, Performance Improvement or Training Certifications are preferred
Certified Performance Technologist (CPT), Project Management Professional (PMP) SPHR, or Human Capital Strategist (HCS) certification(s) preferred

What we offer

Flexibility: Over 80% of Insperity’s jobs have flexibility
Career Growth: continuous learning programs, mentorship opportunities and ongoing training
Well-Being: generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours

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Manager, Performance Services, Internal Development

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