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Four Seasons Logo Four Seasons · IT - Administration

Manager, Performance Management Operations

Canada, Toronto Employment contract 110000.00 - 125000.00 CAD / Year · Job Posted May 29, 2026
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Job Description

This role is a critical bridge between global property teams, Finance operations, product, technology teams and strategic transformation initiatives. The Manager, Performance Management Operations is responsible for leading and supporting performance systems and processes across hotel and residential properties, ensuring seamless adoption, operational excellence, and long-term value realization. Acting as both a trusted advocate for property teams and champion for Four Seasons’ chosen solutions, this role ensures property needs are heard, supported, and addressed throughout the transformation journey and our global solutions are well positioned to address current and future needs. The Manager combines deep hospitality Finance and/or Purchasing expertise with hands-on deployment and ongoing operational tasks, to deliver consistent, measurable and customer-centric outcomes. This role is instrumental in shaping an excellent property transition experience and high quality, high value property solution. The candidate will embrace a disciplined, process- and metrics-driven approach to partner with cross functional teams in a high touch, structured, and impactful program. Through global rollout in 2026 and into 2027, property success is our success.

Job Responsibility

  • Serve as subject matter expert as it relates to property Finance and/or Purchasing
  • Elegantly represent and perform property Finance and/or Procurement processes, roles and tasks in Four Seasons’ Performance solutions
  • Actively listen to, collect and structure property feedback and areas of challenge
  • Escalate concerns and risks to Product, Platform and other teams as necessary
  • Act as the voice of property finance and/or procurement during transformation
  • Articulate detailed requirements and/or remediations in terms of areas of impact, ROI, specific value and measurable outcomes
  • Operate as a proactive, positive problem-solver and provide balanced views and conversations
  • Evaluate requirements within a global property process and solution lens
  • Own, frame and represent global solution decisions back to property teams
  • Own training content and future additions to training materials over time
  • Leverage SME skills to author and contribute to high-value knowledge database content
  • Engage in and lead high priority issues to resolution
  • Provide support to ensure property teams are equipped for success
  • Lead harmonization workshops in conjunction with the Business Process Management team
  • Support policy updates, working closely with the Product and Business Process Management teams
  • Assist in responding to ServiceNow queues and questions
  • Support both property and deployment teams through planning, deployment, and stabilization phases of property onboarding
  • Provide valued analysis and insight on property readiness assessment materials and property data
  • Execute and/or support property readiness and transition activities including process mapping, localization identification and clarity, data migration activities, User Acceptance Testing, Property Acceptance Testing, training validation and execution, hypercare and transition to support
  • Manage and/or participate in a variety of stakeholder communications, updates and change management efforts
  • Work closely with Product, Platform, Deployment, Data and other teams
  • Perform within Azure Dev Ops (ADO), Jira, ServiceNow and other collaborative work management tools
  • Collaborate with Technology, Innovation & Data, Change Management, and the Project Management Office
  • Provide Hypercare support and assistance

Requirements

  • 3–5 years of strong hospitality Finance and/or Purchasing experience
  • Strong understanding of property systems (PMS/POS/ERP/EPM) and Finance and/or Purchasing workflows, including transactional accounting activities as well as the planning function for a hotel, resort, residence and mixed-use property
  • Experience in property environments with hands-on knowledge of day-to-day operations
  • Experience leading change initiatives to success
  • Experience leading and owning stakeholder issues, resolution plans, and documentation
  • Experience with structured testing solutions preferred but not required e.g. ADO, Jira
  • Experience with workflow management tools preferred but not required e.g. ServiceNow, Zendesk
  • Degree in Finance/Accounting, Technology, or Hospitality
  • professional designations are an asset

Nice to have

  • Experience with structured testing solutions e.g. ADO, Jira
  • Experience with workflow management tools e.g. ServiceNow, Zendesk
  • professional designations
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