Manager, People Operations & Analytics

This role sits within the Dmart Operations organization and reports to the Regional Dmart Operations Director. The People Operations Manager is responsible for designing, operationalizing, and governing workforce operating models that directly impact store productivity, workforce stability, and cost performance across Pandora’s Dmart network in 11 countries. Unlike traditional People or HR roles, this position is embedded in frontline warehouse operations, with full ownership of how workforce structures enable operational performance at scale. The mandate is to transform a decentralized picker workforce into a standardized, performance-driven operating model that improves retention, productivity, and labor cost efficiency. This role acts as the regional owner of the frontline workforce operating model — covering hiring frameworks, onboarding execution, training effectiveness, productivity governance, performance progression, and compensation structures — ensuring workforce strategy is directly tied to operational outcomes such as pick productivity, order accuracy, attendance reliability, and store throughput.