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Responsible for the delivery of core People and Capability (P&C) programs, including talent and performance management, learning, year-end compensation planning, and workforce planning
Serves as subject matter expert on the local labor market and regulatory environment with oversight and compliance of the local labour market and regulatory environment of the countries in scope.
Acts as a primary point of contact with COEs and the GBSC on program delivery issues and customization for the markets they support
Coaches people leaders and employees on development, employee relations and reward issues
Participate in the day-to-day delivery of local HR projects and serves as the first point of contact for AP HR inquiries related to the supported business units
Shares local intelligence and provides a “field perspective” to Total Rewards and the effectiveness of programs and initiatives to the COEs
Oversee data collection and reporting to apply quantitative and qualitative data to P&C process improvement and development
Identifies opportunities to roll-out wellness, culture and career development initiatives in their respective markets
Requirements
Previous experience of working in a multinational, matrix environment with multiple stakeholders (local, regional and global)
Strong communication and interpersonal skills: Well-developed communication and influencing skills, ability to be empathetic but also take tough, commercially focused, decisions and communicate effectively with diverse global HR and business teams
Functional knowledge: With deep strong labor law knowledge in the markets, they support and working employee relations knowledge
Highly motivated and a self-starter with the ability to drive local HR agenda, manage own workloads, whilst working collaboratively with others within and out of the immediate region.
Operational excellence: Attention to detail
follow process
ability to multi-task and meet deadlines.
Business acumen: Possesses or demonstrates the ability to quickly acquire specific knowledge of business units supported
develops an end-to-end knowledge of Mastercard’s business.
Project Management: Demonstrates ability to independently and successfully lead projects across global and cross-functional teams