Manager People Advisory, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A career in People Function can provide an ideal steppingstone into the fast-paced and dynamic world of banking, providing you with large-scale project management expertise and an opportunity to truly contribute to our Bank’s success. You should possess a pragmatic mindset and the high-level interpersonal and communication skills necessary to ensure that all of the employees under your care continue to enjoy fulfilled working lives.

Job Responsibility:

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges
Handle end to end review of complaints and employee grievances
Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. business transformation programme) working with the HR Partners where required
Support the Change journey for People managers around a broad range of HR Processes
Give support and encourage customer adoption of HR Systems and tools
Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have
Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
Provide the appropriate level of support for Senior Executives providing end to end co-ordination and quality assurance of queries and transaction resolution

Requirements:

Practical experience gained in one or more of Employee Relations, Performance & Reward, Internal Investigations, HR Business Partner or Learning & Talent Development
Strong analytical, critical thinking, investigative and problem-solving skills
Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others
Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation
A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience
Good understanding of the principles of employee relations and procedures
Ability to prioritise work under pressure
An understanding of the business environment (within Hang Seng and/or the industry) to ensure that advice and guidance aligns with business aims and goals
Financial Services (or Professional Services) background preferred
Experience of managing the people aspects of change programmes

Nice to have:

Financial Services (or Professional Services) background preferred
Experience of managing the people aspects of change programmes

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager People Advisory