Manager, Payment Operations Job at WeTravel

Senior Payments Operations Manager

As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness,...

Location

United States

Salary:

188000.00 - 235000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
Proven success in building and scaling operational payment processes across complex, cross-functional organizations
Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
Demonstrated ability to translate strategy and policy into actionable, scalable operations
Strong collaboration and stakeholder management skills across Product, Risk, Compliance, Finance, and Operations teams
Analytical and structured thinker with a bias for execution and continuous improvement
Excellent communicator, able to simplify complex concepts and influence effectively across all levels of the organization

Job Responsibility

Operational Enablement & Execution: Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
May eventually lead directly or indirectly a team of people to enable and execute operations
Policies, Procedures & Standards: Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

Payments Operations Risk & Control Lead

The TTS Payments Operations Risk & Control Team provides oversight & support to ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Good knowledge of TTS products/operations particularly in the payments space
Knowledge of applicable Operational Policies / procedures / Control Standards
Extensive, 7-10 years of relevant experience
Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level
Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions
Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly
Good at brainstorming. Needs to communicate complex ideas simply and compellingly
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Understand key risks within the Business and operational processes relating to TTS P&R
Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals
Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation
Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes
Assist with the drive to establish MCA as part of Transformation
Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/modified
Be fully up to date and familiar with relevant Citi Policies and standards
Work closely with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects
Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions
Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Facility Operations Manager

U.S. Facilities, Inc., a premier provider of top-notch building maintenance and ...

Location

United States

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Facilities Management, Engineering, Project Management, or Business Administration is preferred, or the candidate should have the equivalent of 15+ years of experience as a Facilities Project Manager
Professional Engineer (PE) license preferred
Minimum of 7-10 years of Facility Management experience with at least 5 years at the level of Site Manager
Experience working with K-12 school districts or public sector clients, ideally in a leadership or consultative capacity
Proven ability to navigate local politics, community engagement processes, and school board relations
Knowledge of state and federal funding mechanisms related to educational facilities (e.g., ESSER funds, bonds, state capital programs)
Strong public speaking and presentation skills for representing the company at community forums and board meetings
Five plus years of experience managing union employees
Experience in construction, engineering, and all facets of facility operation and building management
Experience with critical system environments required

Job Responsibility

Ensure the day-to-day operations of a high-profile high-rise building, ensuring that all building operations and maintenance services are effectively delivered, and facility needs are met, including preventive maintenance, life-safety, engineering, and general maintenance
Ensure that staff implement and provide these services in a manner consistent with USF policies and ownership directives
Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the property
Respond positively and promptly to requests from building tenants and occupants
Oversee the implementation of ongoing contract programs to assess tenant and occupant needs constantly and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
Ensure that all site-specific documentation and reports are completed accurately and on time
Prepare, review, and provide initial approval for all budgets, financial reports (monthly and quarterly), expenditures, and purchase orders related to the facility or complex as needed
Collect, analyze, and report statistical data as needed to provide an accurate and current assessment of facility management objectives
Manage all contractor relationships, including negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and replacing contractors as necessary
Hire, train, and motivate operations and maintenance personnel

Fulltime

Payment Operations Specialist

We are looking for a Payment Operations Specialist to innovate and grow with us....

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel

Job Responsibility

Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Perform additional ancillary tasks
Processing outbound supplier payments for our B2B payment network
Processing domestic and foreign payment exceptions
Ensuring check payments are managed and adjusted
Handling international payment inquiries

Fulltime

Marketing Operations Manager

As the Marketing Operations Manager, you will be a critical part of the Channel ...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Bachelor's degree is required (business or marketing major preferred)
2+ years of experience in marketing operations, project management, retail marketing, or a related field
Experience working with creative teams and managing marketing production workflows
Strong budgeting and financial management skills, with experience tracking and optimizing marketing spend
Familiarity with content syndication tools (e.g., Salsify, Syndigo) and e-commerce content management
Excellent project management skills with proficiency in tools like Airtable, or Trello
Retail or consumer goods experience preferred

Job Responsibility

Lead and manage the end-to-end creative process for channel marketing assets
Develop project timelines, align stakeholders, and ensure on-time delivery of marketing materials
Work closely with internal creative teams and external agencies to execute marketing initiatives
Optimize workflows to improve efficiency, ensuring clear communication between creative and channel marketing teams
Own and manage the channel marketing budget, tracking spend and ensuring alignment with business objectives
Partner with finance to approve budgets, process, manage vendor payments, and forecast expenses
Analyze budget utilization and recommend cost-saving opportunities without compromising marketing impact
Provide regular budget reporting and insights to key stakeholders
Oversee the management and optimization of Cricut’s content syndication tools to ensure seamless distribution of product content to retail partners
Maintain accuracy and consistency of product content across multiple retail platforms

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
tuition reimbursement
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Payment Operations Specialist

As Payment Operations specialist you will be monitoring our payments engine and ...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

Exceptional written and spoken English
2+ years of experience in Payment Operations within a regulated environment (fintech/banking/other financial services)
Empathy for customer problems and a drive to solve their issues
You are a quick learner
Strong communicator and able to work across teams and functions
Computer literacy
Basic SQL skills

Job Responsibility

Execute daily payment operations: process incoming and outgoing transactions, assist Customer Operations with payment-related queries, and ensure timely follow-ups on operational actions
Monitor payment activity to identify discrepancies, unusual trends, or potential escalation items
Manage operational escalations from Customer Operations: troubleshoot failed or delayed payments, investigate missing funds, and coordinate offboarding or fund movement during customer closure
Define and monitor payment health metrics such as speed of acceptance/withdrawal, manual work items, and customer error rates
Maintain and enhance operational documentation payment processes, partner-specific procedures, and escalation playbooks
Contribute to incident management document incident details, coordinate with partners, and act as subject-matter expert (SME) for payment-related issues
Drive process and tooling improvements by identifying recurring issues and working with Product, Engineering, and Compliance to enhance both internal tools and customer-facing flows
Prepare and maintain training materials and onboarding content for payment operations tasks, ensuring coverage, consistency, and team growth

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely - 2 remote days per week allowed
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Manager, Payment Operations

WeTravel

Location:
Spain

Category:
IT - Administration

Contract Type:
B2B

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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