Manager, Payment Operations Job at WeTravel

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Spain

Salary:

77000.00 - 87000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed
Experience working with Customer Support teams

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Manager, Payment Operations

This is a cross-functional role, where you will collaborate with internal teams ...

Location

Netherlands , Amsterdam

Salary:

83000.00 - 93000.00 EUR / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement
Monday and Thursday team lunches and after-work social events
Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

United States

Salary:

125000.00 - 135000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed
Comfortable contacting customers directly (via chat, email or phone/video call) when it is necessary to resolve complex escalations

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers, ensuring timely resolution and effective communication with customers, internal teams and external partners
Collaborate with our Payment Service Providers to ensure seamless service to our customers and their clients
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs
Employer-sponsored 401(k) plan with a 2% company match
Unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success
Coverage for certain work-from-home (WFH) equipment

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Mexico

Salary:

85000.00 - 95000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation, with an ability to lead initiatives cross-functionally and cross-geographically
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Manager, Payment Operations

The Payments Operations team is an integral part of WeTravel’s strategic growth ...

Location

Colombia

Salary:

35000.00 - 45000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed
Experience working with Customer Support teams

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers to ensure seamless service
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Manager, Payment Operations

This is a cross-functional role, where you will collaborate with internal teams ...

Location

Portugal

Salary:

53000.00 - 73000.00 USD / Year

WeTravel

Expiration Date

Until further notice

Requirements

5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
At least 2 years in direct people management
Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
Strong troubleshooting and problem-solving skills
Experience working with payment services providers
Familiarity with data analysis and visualisation
High self-motivation, with an ability to lead initiatives cross-functionally and cross-geographically
A drive for continuous improvement, optimization of processes and upskilling of team members
Empathy, patience and passion to help our team members and our customers to succeed

Job Responsibility

Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
Handle critical payment escalations from customers
Collaborate with our Payment Service Providers
Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

What we offer

Generous "Time to Recharge" policy — enjoy unlimited paid time off
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
Work remotely for a maximum of 4 weeks per calendar year
Extensive paid family leave
Three paid volunteer days per year
2-week cross-functional onboarding program
Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
Join an international, travel-loving team with a passion for adventure and innovation

Fulltime

Principal Product Manager – Payment Operations Value Stream

The Payment Operations Experience Manager is responsible for translating the Pay...

Location

United States of America

Salary:

117200.00 - 157500.00 USD / Year

Blackbaud

Expiration Date

Until further notice

Requirements

8 years or more years of Product Management, Experience Design experience
5 or more years of Payments/Product Operations, or Value Stream leadership (SaaS preferred)
Demonstrated experience leading cross-functional delivery teams in Agile/Scrum or SAFe environments
Demonstrated ability to manage complex multi-stakeholder backlogs
Strong analytical capability and prioritization skills including WSJF or similar frameworks
Excellent communication and facilitation skills
Experience leading integrated changes across payment processing systems and operational processes (e.g., exceptions, reconciliation, disputes), including controls, documentation, and change management

Job Responsibility

Translate Payment Operations value stream strategy into an experience roadmap that drives measurable business impact
Partner with Value Stream Owner, Business Architects, and Solution Architects to maintain unified vision across Payment Operations capabilities
Ensure alignment with GTM strategy, AOP, and long-range planning outcomes
Build and refine a prioritized Feature backlog for the Payment Operations value stream
Collaborate with Product Owners to ensure high-quality decomposition into user stories
Resolve intra-ART priority conflicts using economic impact and value scoring
Lead both the software changes and associated business process changes
Lead definition of end-to-end journey improvements across Payment Operations capabilities, balancing customer experience, operational efficiency, and control requirements
Drive friction reduction and reliability improvements across payment experiences while maintaining regulatory, risk, and compliance standards
Partner with internal teams that rely on Payment Operations (e.g., product, support, finance, risk/compliance, and customer success) to align on experience design and operational readiness

What we offer

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program

Fulltime

Payment Operations Manager

Reporting to the Head of Payments, the Payments Operations Manager owns the day-...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field
equivalent practical experience considered
2–4 years of experience in payments operations, fintech, or SaaS customer operations
Hands-on experience with payments systems, processors, and onboarding/activation workflows
familiarity with PaySimple or similar platforms a plus
Strong problem-solving and troubleshooting skills—comfortable investigating payments issues, identifying root causes, and driving resolution across teams
Experience managing escalations or high-priority operational issues with a sense of urgency and clear communication
Proficiency with Salesforce (or similar CRM) for case management, ticket tracking, and data lookup
High attention to detail and strong documentation habits—able to maintain accurate records of escalations, decisions, and operational activity
Strong written and verbal communication

Job Responsibility

Own PayOps escalation management—serve as the primary point of contact for payments escalations from Customer Success, Implementation, and Support teams
triage, investigate, and resolve issues or route to the appropriate owner with clear documentation and timely follow-through
Lead rate review processes—manage the end-to-end workflow for merchant rate reviews, including data gathering, analysis, stakeholder coordination, and communication of outcomes to internal teams and customers
Execute updates to payment systems and workflows and ensure impacted teams are informed and aligned
Resolve payments-related support tickets requiring specialist expertise—partner with Support to handle complex payments inquiries that require deep product, processor, or workflow knowledge beyond standard support capacity
Maintain operational continuity—identify and own the recurring payments operational work that does not fit a defined project structure: process monitoring, exception handling, data hygiene, and ongoing coordination tasks that keep the payments function running day-to-day
Maintain accurate and up-to-date operational documentation—document escalation outcomes, rate review decisions, process exceptions, and coordination activities to create a reliable operational record for the payments team
Surface operational patterns and recurring issues to Payments leadership—flag trends in escalations, support tickets, or process breakdowns that may warrant broader process improvement or project intervention
Support onboarding and activation operational tasks—assist with payments onboarding workflows, activation troubleshooting, and operational hand-offs between Implementation and steady-state Customer Success

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

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Manager, Payment Operations

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