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Manager, Payment Operations

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WeTravel

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Location:
Netherlands , Amsterdam

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

83000.00 - 93000.00 EUR / Year
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Job Description:

This is a cross-functional role, where you will collaborate with internal teams such as Compliance Ops, Customer Support, Account Management, Sales, Product and Business Intelligence, and with our external payment partners. The Payments Operations team is an integral part of WeTravel’s strategic growth plans. Team members have extensive experience in payment, risk and compliance, and are based remotely in Europe, Latin America and the US. You will manage the day-to-day operations of the team, and lead process improvements to enable the team to work more efficiently and drive customer satisfaction and retention.

Job Responsibility:

  • Manage the payment operations team: allocate tasks, hold regular 1:1s, track operational metrics, oversee projects and periodic tasks such as 1099-k filings
  • Handle critical payment escalations from customers
  • Collaborate with our Payment Service Providers
  • Conduct periodic reviews to ensure adherence to risk and compliance measures, and recommend improvements
  • Lead process improvements internally and with PSPs to drive efficiency and customer satisfaction
  • Be available on an occasional basis outside of standard working hours, including weekends, to address urgent payment-related matters or time-sensitive escalations

Requirements:

  • 5+ years of experience in payments, risk or compliance operations in SaaS, marketplaces/platforms, eCommerce, online gaming/gambling, fintechs, payment processing
  • At least 2 years in direct people management
  • Advanced proficiency in both English and Spanish (C1 or higher), both written and verbal
  • Strong troubleshooting and problem-solving skills
  • Experience working with payment services providers
  • Familiarity with data analysis and visualisation
  • High self-motivation
  • A drive for continuous improvement, optimization of processes and upskilling of team members
  • Empathy, patience and passion to help our team members and our customers to succeed

Nice to have:

Experience with risk management tools

What we offer:
  • Generous "Time to Recharge" policy — enjoy unlimited paid time off
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
  • Work remotely for a maximum of 4 weeks per calendar year
  • Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement
  • Monday and Thursday team lunches and after-work social events
  • Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro
  • Extensive paid family leave
  • Three paid volunteer days per year
  • 2-week cross-functional onboarding program
  • Cutting-edge equipment and tools to set you up for success
  • Coverage for certain work-from-home (WFH) equipment
  • Join an international, travel-loving team with a passion for adventure and innovation
  • Employer-sponsored pension plan with a 2% employer contribution
  • Access to a 10% group discount on supplementary/additional health insurance

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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