Manager, Patient Experience, CVS Health

CVS Health

Location:
United States, Illinois

Category:
Customer Service

Contract Type:
Not provided

Salary:

66330.00 - 145860.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Conduct research to understand patient needs and experiences
Utilize the creation of journey maps, prototypes, and other artifacts to document and demonstrate processes and ideas
Analyze patient feedback and data to identify trends, pain points, and opportunities for improvement
Visualize insights from patient feedback and data to create compelling presentations
Collaborate with cross-functional teams to implement patient experience initiatives
Create and maintain documentation of patient experience processes and outcomes
Facilitate workshops and training sessions to promote patient-centered care practices

Requirements:

Bachelor's degree in Healthcare Administration, Business, Human-Centered Design, or a related field
5+ years of experience in product management, market/user research, service design, healthcare, or a related role
Have a track record of establishing systems and processes that add scale, create consistency, and increase efficiency
Have experience are comfortable with quantitative information such as research data, profit & loss statements, business KPIs
Proficiency in presentation tools such as PowerPoint and Google Slides and design tools like Miro
Strong skills in data visualization tools like Tableau, Power BI, or similar
Experience with patient experience methodologies and frameworks
Excellent written and verbal communication skills
Ability to synthesize complex information into clear, visual formats
Strong analytical skills and attention to detail
Collaborative mindset with the ability to work effectively across teams
US work authorization

What we offer:

Generous retirement options, paid vacation and sick time, as well as health, vision and dental benefits
Supportive culture
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 15, 2025

Expiration:
September 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Patient Experience

CVS Health

Location:United States, Illinois

Category:Customer Service

Contract Type:Not provided