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Tucson Medical Center Logo Tucson Medical Center · Nursing

Manager Patient Care Services - NICU

United States, Tucson · Job Posted May 30, 2026
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Job Description

The NICU is a 41 bed level III Intensive Care Nursery. We care for all sick and premature babies (as small as 23 weeks gestation). The NICU supports Labor and Delivery with a high-risk team to respond to all high-risk deliveries. The NICU has a Neonatal Transport Team that provides services to all Level 1I am v Nurseries and 11 centers in Southeastern Arizona and Northern Mexico. The team consists of a RN and a Respiratory Therapist. The team operates seven days a week, 24 hours a day.

Job Responsibility

  • Manages the NICU nursing unit
  • Manages staff
  • interviews, hires and trains
  • evaluates employee performance
  • deals with performance problems as appropriate
  • delegates work assignments effectively
  • manages operations for quality 24/7 patient care
  • Assists in managing department budget
  • Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid
  • Monitors patient acuity/staffing through the bi-weekly productivity report and takes appropriate action
  • Provides safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements
  • Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes
  • Provides orientation for the medical staff to Nursing Services
  • Promotes continuity of patient care by supporting case management activities
  • acts as a resource to direct care providers when support services are in conflict with patient care needs
  • Promotes an optimum environment in which the patient care team can accomplish mutually developed goals
  • Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action
  • Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served
  • Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures
  • Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff
  • Ensures the design, implementation, and evaluation of educational programs for staff
  • May provide education planning, documentation, and record keeping for assigned unit(s)
  • Maintains clinical expertise through a variety of methods, including direct patient care as necessary
  • Serve as the liaison to internal and external patient care committees, internal departments, referral hospitals
  • Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards
  • Performs related duties as assigned

Requirements

  • Bachelor's Degree in Nursing
  • Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required
  • evidence of leadership, teaching and interpersonal skills, and documentation of professional development
  • Current RN license permitting work in the state of Arizona
  • current Basic Life Support (BLS) certification required
  • Additional certification may be required per department
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