This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re looking for a Partnership Manager in the US to join our team to ensure delivery of a new tiered product, hands-on management of select lounge partners in Latin America, and serve as the lead for internal feasibility of bespoke, client-branded opportunities. The role will primarily be focused on the US and some Latin American markets. The Partnership Manager will oversee the successful rollout of the premier tiered lounge product, provide critical capacity support to the broader partnership team by managing a portfolio of accounts in Latin America, and act as a strategic lead for bespoke client-branding opportunities.
Job Responsibility:
Oversee the operational pipeline for the premier tiered product, ensuring that negotiations stay on track, contracts move through legal, and onboarding is completed according to project timelines
Support team members in sourcing content
Track negotiation milestones for the premier product to ensure timely delivery
Coordinate the movement of contracts through internal legal and stakeholder reviews
Ensure seamless partner onboarding by managing the transition from contract signature to product launch
Provide regular pipeline and performance updates to key stakeholders and leadership
Serve as the primary point of contact for Spanish-speaking partners, managing end-to-end communication, negotiation, contracting, lounge onboarding, and relationship nurturing
Cultivate strong, trust-based relationships as the foundation for successful partner execution
Secure optimum terms for new agreements while expanding the scope of the existing portfolio to maximize partnership value
Manage the end-to-end contract lifecycle with high attention to detail and timeliness, ensuring that all agreements remain aligned with internal commercial standards
Guarantee the flawless execution and timely launch of all new lounge partnerships
Support the Partnership team with diverse tasks beyond the core portfolio to help scale operations and meet evolving business demands
Act as the lead for custom, 'client-branded' experiences and bespoke partnership solutions
Lead internal discovery sessions with Commercial, Marketing, Product, and Global Partnership teams to evaluate the operational and financial feasibility of client-branded opportunities
Serve as the central point of contact between client teams and internal stakeholders to ensure bespoke concepts align with brand standards and technical capabilities
Partner with the Commercial team to ensure bespoke solutions meet margin requirements and leverage the company’s global scale for preferential vendor terms
Drive project accountability from concept to launch, ensuring seamless hand-offs to cross-functional delivery teams while maintaining ultimate responsibility for the project’s success
Requirements:
3–5+ years experience in an account/ supplier management experience ideally in a commercial role
Must demonstrate strong negotiation and commercial experience in last 2 roles
A previous role within travel and/or airport retail sectors desired
Track record of introducing new products/partnerships on budget and on time
Proficiency in tracking complex, multi-stage workflows using tools like Salesforce, CRM/DocuSign
Bachelor’s degree required, MBA a plus
Professional fluency in English and Spanish is required
Proficiency in Excel, Word and PowerPoint
Strong experience with CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau)
Basic financial and operational literacy to assess if a custom 'bespoke' idea is profitable and doable
Key account management techniques and practices
Strong problem solving skills including ability to network internally to leverage colleagues’ knowledge, skills and cooperation to address and solve open customer issues
Seeks to collaborate with regional and global teams
Demonstrable skills in communications at all levels (including face to face, via phone and in writing), both in partner-facing and internal environments, including an adaptive and flexible style that facilitates strong relationship development with senior executives, managers, supervisors and staff
Understanding of and ability to adapt to differing cultural norms and approaches to doing business across the US and Latin America
Nice to have:
A previous role within travel and/or airport retail sectors desired