Manager, Partner Services

• Lead and coach team members and contractors focused on photography sourcing, onboarding data collection, centralized operator support, signage fulfillment and other operational tasks
• Serve as the primary point of escalation for operational issues for newly onboarded locations
• Maintain clear team priorities and ensure tasks are completed efficiently and accurately
• Source, vet, and manage photographers in various markets to capture high-quality location images
• Manage the sourcing and oversight of signage installers, ensuring timely and correct installation across markets
• Foster strong relationships with vendors and contractors
• Identify bottlenecks and inefficiencies in existing workflows
• implement scalable solutions
• Develop and maintain SOPs for partner development and onboarding
• Track and manage budgets for photography and signage programs
• Monitor vendor invoices, track spend, and forecast future budget needs
• Provide regular budget reports to leadership
• Partner with Sales, Field Operations, and Product teams to ensure operational initiatives align with SpotHero’s goals
• Coordinate with internal teams to ensure new location launches and ongoing partner support meet quality and timeline expectations

• 3–5 years of experience in operations, partner support, vendor management, or related roles
• Proven people leadership experience, with the ability to coach and develop both employees and contractors
• Strong organizational and time management skills
• able to juggle multiple priorities with competing deadlines
• Budget tracking and vendor management experience required
• Excellent communication skills and ability to collaborate across teams
• Process-oriented with a track record of improving workflows and efficiency

Experience in marketplace or two-sided platform businesses is a plus

• We cover a generous portion of Medical Premiums
• 50% of Dental and Vision Premiums
• company-sponsored Life Insurance
• a 401(k)
• generous parental leave
• Flexible PTO policy and outstanding work/life balance
• Udemy and Personal Learning Budget
• Annual parking stipend
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
• Employee Resource Groups
• access allyship learning resources