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Vanta Logo Vanta · Customer Service

Manager, Partner Customer Success

United States 174000.00 - 205000.00 USD / Year · Job Posted February 21, 2026
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Job Description

As the Manager, Partner Customer Success, you will build and lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem. This includes partners serving customers across our SMB and Enterprise segments, both in the U.S. and internationally. You will shape what Partner Customer Success looks like at Vanta by developing scalable processes, coaching a high-performing team, and collaborating deeply with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Job Responsibility

  • Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships
  • Model and foster a culture of customer obsession, accountability, and cross-functional collaboration
  • Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth
  • Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention
  • Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving
  • Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity
  • Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners
  • Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction
  • Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy
  • Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit
  • Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers
  • Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy
  • Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program

Requirements

  • 4+ years leading customer-facing teams (Customer Success, Account Management, or Partner-focused roles)
  • Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes
  • Experience managing up, across, and down to influence stakeholders and move initiatives forward
  • Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously
  • Proven ability to build and refine processes in a high-growth environment
  • Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues
  • Experience supporting customers across SMB and Enterprise segments
  • international experience a plus
  • Resilient, creative problem solver who maintains a non-emotional, pragmatic approach to setbacks
  • Growth mindset and deep curiosity — eager to iterate, learn quickly, and continuously improve
  • Ability to balance high-level strategy with tactical excellence

Nice to have

  • GRC or security compliance background is a plus, but not required
  • international experience a plus

What we offer

  • Offers Equity
  • medical benefits
  • 401(k) plan
  • other company perk programs
  • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
  • 16 weeks fully-paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for team members who report to the SF and NYC office
  • Family planning benefits
  • Matching 401(k) contribution with immediate vesting
  • Flexible PTO policy, plus 80 hours of Sick Time
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events
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