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Oversees the Parking Services department at Atrium Health Wake Forest Baptist Medical Center, ensuring 24/7 coverage, staff management, training, policy enforcement, financial objectives, and customer service.
Job Responsibility:
Oversees supervisors to accomplish the objectives of Parking Services, including coverage and accountability 24/7
Works with supervisors to develop their coaching and management skills
Hires, disciplines and reviews staff with input from supervisors
Oversees new employee training as well as ongoing staff training
Conducts regular meetings with supervisors and front-line staff
Develops, updates, and enforces policies and procedures appropriate for the operations of Parking Services
Monitors Key Performance Indicators
Assists with achieving financial objectives of Parking Services
Ensures that proper cash control procedures are documented and are followed by all staff
Monitors all locations staffed by Parking Services employees
Serves as the primary contact for services provided by Parking Services
Serves as the primary contact between WFBH and vendors related to parking services and contracts
Demonstrates responsibility for personal development
Requirements:
Bachelor's degree in Business, Psychology or other related field
Minimum of 5 years management experience preferred
Work experience in a health care setting preferred
Valid N.C. Driver License
Proficient with Microsoft Word, Excel, and PowerPoint
Excellent oral, written and interpersonal communication skills
Ability to adapt in a changing environment
Good organizational skills and attention to detail
Ability to handle multiple projects simultaneously
Must be self-motivated
Superior problem-solving skills
Exceptional customer service skills
Demonstrated ability to work well in a team environment
Ability to work well in stressful and difficult situations
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance