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Manager-OSS Operations Specialist

India, Pune · Job Posted January 21, 2026
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Job Description

We are seeking a dynamic and proactive individual to support and drive digital initiatives for managing multi-domain and multi-vendor OSS platforms. This role requires a detailed understanding of modern OSS applications, architecture, and support environments, coupled with knowledge of DevOps practices, Agile methodology, and the ITIL framework.

Job Responsibility

  • Ensure high availability of all in-scope applications at all times
  • Enable customers through automation and self-service capabilities
  • Take end-to-end accountability for incident resolution related to application faults and alerts
  • Manage vendor coordination and access to the production environment for troubleshooting, debugging, and incident resolution
  • Interact with multiple teams over planned and unplanned changes to support application growth and maintenance
  • Work with network teams to improve APIs between OSS applications and their platforms
  • Perform device and network provisioning in respective tools
  • Coordinate UAT and production deployment for application and OS version upgrades
  • Provide initial user support and training on the use of in-scope applications
  • Support planning for growth, major application upgrades, bug fixing, license management, and new functionality enablement
  • Simplify requirement gathering and communication with users to speed up change, incident, and problem management processes
  • Manage UAM, KPI/Dashboard/monitoring/alerting requirement gathering, development, deployment, and maintenance
  • Produce reports on value-add provided along with standard operational KPIs

Requirements

  • Over 7 years of experience in the Telecom OSS domain
  • Experience with customisation/configuration of Software Defined Network Controllers and Network planning and provisioning applications (e.g., Huawei NCE-T, Cisco CNC, Nokia NFM-P/NSP, Ciena MCP, BP TDO, Network orchestrator, TDO & hierarchical controller)
  • Proficient in Unix/Linux systems
  • Knowledge of coding and scripting languages including PHP, Python, Perl, Shell, and API development
  • Basic understanding of DevOps practices and experience with Kubernetes, Git, Git-CI, Jenkins, Ansible, ELK, Icinga/Nagios
  • Understanding of networking protocols like SNMP, ICMP, netconf, and different network architectures like WAN, SD-WAN, MPLS
  • Flexible and open to working on multiple assignments and 24*7 rotating shifts
  • Good communication skills

What we offer

  • Opportunity to work closely with managers to access task priorities and efficiently handle project timelines
  • Proactive discussions on growth opportunities, experiences, training, and skill enhancement
  • Empowerment to make decisions that drive business

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