Manager - OSS & Network Access Solutions

• Ensure high availability and smooth functioning of in-scope OSS applications at all times
• Enable users through automation, self-service capabilities and simplification of operational processes
• Take end-to-end accountability for resolving application incidents, alerts, and unexpected behaviour
• Coordinate with internal teams and external vendors for troubleshooting and resolving production issues
• Support planned and unplanned changes across OSS systems and cloud environments
• Collaborate with network teams to optimise and enhance application APIs and integrations
• Carry out device and network provisioning activities within the defined tools
• Lead UAT cycles and support deployment activities including OS and application upgrades
• Provide initial user support and training on accessing and using relevant applications
• Contribute to planning activities including platform growth, bug fixes, licence management and release enablement
• Maintain system health, proactively identify anomalies, and support incident, problem and change management processes
• Manage end-to-end UAM, KPI creation, dashboards, monitoring and alerting requirements
• Produce value add operational reports aligned with standard KPIs
• Collaborate with procurement to source compliant and cost effective hardware solutions
• Monitor performance, usage and warranty status of hardware and coordinate repairs or replacements
• Maintain accurate documentation of configurations, incidents, and resolutions
• Install, configure and upgrade Cisco ISE, including policy creation, command sets, dictionaries and domain onboarding
• Integrate systems with SIEM, LDAP, MFA and TACACS+ environments
• Manage security posture through integration with ArcSight
• Use Cisco ISE APIs to automate and streamline operational tasks
• Perform log analysis, debugging and troubleshooting using CLI, GUI and diagnostic tools
• Implement enhancements for TACACS/ISE and related hardware
• Learn and support SDN controller operations

• Have 7+ years of experience in Telecom OSS operations
• Possess hands‑on experience with Cisco ISE configuration, policy enforcement and device administration
• Skilled in Unix/Linux environments, with working knowledge of containerisation, coding and scripting languages such as PHP, Python, Perl, Shell and API development
• Understand networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD‑WAN, MPLS)
• Experienced with MFA solutions such as FortiAuthenticator or RSA
• Flexible to work across multiple assignments and in 24x7 rotating shifts
• A clear communicator with a willingness to learn and undertake new technical assignments
• Hold professional certifications in OSS/Cisco ISE or equivalent (preferred)
• Have proven experience in IT Telecom environments

Exposure to Cisco CNC or HCO is beneficial

• An opportunity to work on next‑generation OSS, automation and network security technologies
• A supportive environment offering work‑life balance and empowerment to prioritise tasks effectively
• Exposure to cross‑functional teams, digital operations and large-scale telecom systems
• Continuous learning through hands‑on experience, collaboration, and access to training pathways