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The Manager, Organizational Change Management (OCM) plays a critical role in enabling the successful adoption of change across our global organization. This position is responsible for planning, leading, and delivering OCM activities in alignment with the scope and needs of assigned change initiatives. This role operates within the framework of our OCM Center of Expertise (COE) and must be able to flex seamlessly across multiple scopes of change at the same time—from serving as a fully dedicated resource on large transformational initiatives, consulting with leaders on mid-sized transitions, and guiding teams to self-service resources for smaller initiatives. By balancing these service levels, the Manager ensures that employees are prepared, equipped, and supported to adopt new processes, systems, and ways of working. Although this role has no direct reports, the Manager will regularly lead and influence cross-functional teams through change efforts. They must be able to mobilize diverse groups, build alignments, and drive results without formal authority. This role requires a self-starter who can independently lead end-to-end initiatives, proactively identify needs, design effective solutions, and drive outcomes with minimal direction. As part of our long-term strategy to build organizational change maturity, the Manager will also play a vital role in coaching and educating business leaders. They will help leaders strengthen their change leadership capabilities and embed consistent practices across the enterprise.
Job Responsibility:
Develop and deliver OCM plans, including stakeholder engagement, leadership alignment, communication, training, and adoption measurement
Lead and influence cross-functional projects and business teams to achieve change outcomes, even without formal reporting relationships
Manage multiple change initiatives simultaneously
Partner with project teams, leaders, and stakeholders to assess change impacts and readiness
Coach and educate business leaders to strengthen their change leadership skills and foster enterprise-wide change in maturity
Provide consulting and guidance to leaders to drive people’s transitions and
Direct leaders and teams to the OCM COE’s toolkit of templates and resources for smaller-scale initiatives
Track, measure, and report adoption and business readiness outcomes
Contribute to the continuous improvement of the OCM COE framework and resources
Minimum Functional Experience: 8 years of tactically driving and leading full life-cycle transformational initiatives
advantage if tied to a globally, heavily distributed workforce
Minimum Management Experience: 3+ years
Proven ability to independently lead multiple change initiatives simultaneously end-to-end, from assessment through execution and measurement, and flexing across different service levels
Proven ability to lead cross-functional teams and influence stakeholders without direct authority
Experience managing change across varying levels of scope and complexity
Self-starter mindset with a high degree of ownership, accountability, and follow-through
Proven ability to coach, influence, and educate business leaders at all levels, building their confidence and capabilities as change leaders
Thrives in complex and unclear scenarios and demonstrates agility and resilience to drive results
Strong facilitation, consulting, and communication skills with the ability to simplify complexity
Ability to influence and build trust across a global, matrixed organization
Clearly communicates complex ideas in written and verbal form coupled with keen emotional intelligence and polished etiquette to deliver insights, manage conflicts with diplomacy, and influence outcomes
Mastery of group dynamics, with demonstrated aptitude for promoting collaboration, engagement from team members, and driving team productivity
Poised and mission-focused leader who can initiate and drive action in ambiguous circumstances
Passionate about team success and willing to get in the trenches to drive outcomes
Disciplined tactician with proficiency in resolving dynamic problems through agility and flexibility
Personally invested in continuous improvement and innovation
Project methodology knowledge required
Advanced MS365 Skills, required
Experience with digital communication channels such as email, audio, video, in-person meetings, and online tools
Experience with training tools – Articulate 360 experience preferred
Strong visual communication skills
Proficiency with SharePoint, preferred
Advanced experience with collaboration tools, preferred
Process design expertise
Survey design and analysis to gather levels of awareness and adoption of change programs
Nice to have:
Master’s preferred
advantage if tied to a globally, heavily distributed workforce
Articulate 360 experience preferred
Proficiency with SharePoint, preferred
Advanced experience with collaboration tools, preferred
What we offer:
Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services