Manager Operations

• Effectively drive and manage change to achieve business goals
• Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction
• Drive staff development through soft skill training, personal development plans and performance management reviews
• Reward and recognize service excellence
• Motivate and develop team members to meet business objectives
• Monitor Service Quality of the team to ensure high Customer Service Standards
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction
• Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow
• Monitor the process productivity to ensure quality targets are achieved
• To acquire a broad understanding of the settlements processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations
• To establish methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and feedback mechanisms
• Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross training
• Procedural changes/new initiatives are fully communicated to and implemented by the team
• To co-ordinate and assist the management team while initiating business recovery measures
• Ensure Management Information, required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales

• A post-graduate diploma or degree in any discipline
• At least 12 months in a supervisory role, with exposure to appraisals, counseling, team building, and staff development
• Experience in Securities processing environment
• Possess relevant Securities background and knowledge - at least 18 months of Securities experience
• Ability to speak and understand English fluently, writes business letters and reports, and have good conversational / telephone skills
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data
• Evidence of good analytical, statistical and data mining skills to study trends and make projections
• Production management skills and ability to initiate process improvements
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people
• Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours, US hours)

CISI certification or equivalent would be an added advantage

• Plenty of opportunities to develop
• Support and rewards for career growth
• Join a robust team environment