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Manager-Operations

United States, Raleigh · Job Posted March 04, 2026
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Job Description

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Job Responsibility

  • Conduct the selection and hiring process for new colleagues
  • Implement the onboarding process for new colleagues
  • Provide performance feedback and coaching to the team
  • Provide support and guidance to Specialists to ensure timely and quality customer service
  • Identify and resolve colleague concerns/complaints
  • Assist in goal setting, skill enhancement and performance reviews activities for Specialists
  • Address all client concerns to completion
  • Respond to CVC surveys as requested to maximize retention
  • Identify solutions for client needs to increase revenue and growth
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment
  • Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
  • Understand Rentokil Terminix and Ambius processes
  • Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level
  • Complete all reports as required

Requirements

  • Two or more years of equivalent management experience
  • Able to safely climb ladders and work on ladders
  • Experience with Google and Smart Phone applications
  • Good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
  • Proven success in coaching and motivating other team members
  • Strong problem solving and customer service skills
  • Excellent written and verbal communication skills
  • Independent and dependable
  • Polite and professional demeaner
  • Able to solve problems and escalate concerns
  • Customer service oriented
  • Likes a physical job
  • Must possess a valid driver's license from state of residence
  • Ability to travel as required
  • High School Diploma at a minimum
  • Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position
  • Completion of the Purdue Correspondence Course
  • Completion of Purdue Food Plant Course
  • Completion of AIB Sanitation Course
  • Willing to take Microsoft Office Computer Course

Nice to have

  • Experience caring for plants is preferred
  • Prefer college degree or at least one or two years of college with an emphasis on business or related sciences

What we offer

  • Medical
  • Dental
  • Vision
  • Disability
  • Life Insurance
  • 401(k) retirement plan with company-matching contributions
  • Vacation days
  • Sick days
  • Company-paid holidays
  • Floating holidays
  • Tuition Reimbursement benefits
  • Training and development programs available
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