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This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.
Job Responsibility:
Conduct the selection and hiring process for new colleagues
Implement the onboarding process for new colleagues
Provide performance feedback and coaching to the team
Provide support and guidance to Specialists to ensure timely and quality customer service
Identify and resolve colleague concerns/complaints
Assist in goal setting, skill enhancement and performance reviews activities for Specialists
Address all client concerns to completion
Respond to CVC surveys as requested to maximize retention
Identify solutions for client needs to increase revenue and growth
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment
Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
Understand Rentokil Terminix and Ambius processes
Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level
Complete all reports as required
Requirements:
Two or more years of equivalent management experience
Able to safely climb ladders and work on ladders
Experience with Google and Smart Phone applications
Good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
Proven success in coaching and motivating other team members
Strong problem solving and customer service skills
Excellent written and verbal communication skills
Independent and dependable
Polite and professional demeaner
Able to solve problems and escalate concerns
Customer service oriented
Likes a physical job
Must possess a valid driver's license from state of residence
Ability to travel as required
High School Diploma at a minimum
Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position
Completion of the Purdue Correspondence Course
Completion of Purdue Food Plant Course
Completion of AIB Sanitation Course
Willing to take Microsoft Office Computer Course
Nice to have:
Experience caring for plants is preferred
Prefer college degree or at least one or two years of college with an emphasis on business or related sciences
What we offer:
Medical
Dental
Vision
Disability
Life Insurance
401(k) retirement plan with company-matching contributions