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Manager, Operations

https://www.randstad.com Logo

Randstad

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Location:
Canada , Concord

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

94000.00 - 115000.00 CAD / Year
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Job Description:

Are you a highly analytical, detail-oriented leader with a passion for operational excellence and a commitment to sustainability? Do you thrive in a complex, fast-paced environment where your strategic thinking directly impacts urban mobility and infrastructure?...Our client, a leader in parking and tenant facility management, is seeking an experienced Manager, Operations to become a cornerstone of their team. This critical role goes beyond maintenance—it's about managing our entire operational ecosystem, driving efficiency, mitigating risk, and leading our commitment to a greener future through Decarbonization and Fleet Management. If you're ready to make a significant impact on people, processes, and the planet, this is the opportunity for you!

Job Responsibility:

  • You will lead the frontline workforce to ensure the safe and productive execution of daily maintenance and service plans across all facilities
  • You will be responsible for the P&L delivery, managing resources, materials, and equipment to meet established KPIs
  • You will navigate labor relations by managing according to Collective Agreements and handling initial stage grievances
  • You will oversee the uptime and maintenance of parking equipment, meters, and vehicles to ensure a premium customer experience
  • Your schedule will include rotating shifts, including days, afternoons, nights, and weekends, ensuring a senior management presence 24/7
  • You will respond to and mitigate emergency situations on-site, ensuring hazards are delineated and reported promptly

Requirements:

  • Labour Relations: Proven, substantial experience working in a unionized environment and managing related labour relations matters is a non-negotiable requirement
  • Education: A university degree or 3-year college diploma in facilities management, project management, business management, contract management, or a related subject area
  • Experience: A minimum of five (5) years’ experience in facilities, operations, project management, or a related field
  • Technical Knowledge: Strong working knowledge of relevant employment laws, including the Occupational Health and Safety Act, WHMIS, and the Employment Standards Act
  • Operational Project Management: Demonstrated experience in managing large and complex facilities-related projects and strong expertise in procurement and contract management processes
  • Analytical Prowess: Excellent analytical, mathematical, and statistical skills to organize and interpret data, identify trends, and develop actionable recommendations
  • Interdepartmental Growth: A proactive approach to engaging with the rest of the organization and other departments to build relationships, understand cross-functional workflows, and lay the foundation for future succession planning
  • Communication & Judgment: Exceptional interpersonal skills to build and maintain strong relationships with internal and external stakeholders, coupled with sound judgment, negotiation, and conflict resolution skills
  • Availability: Must have the ability to be on call 24/7 and occasionally work extended or irregular hours to meet operational needs
  • Mobility: You must hold a valid Class "G" Driver's License for the Province of Ontario to travel between various sites in Concord
What we offer:
  • Comprehensive health & dental packages, beginning on day 1
  • Growth opportunities with a well established company
  • Free parking & bikeshare membership

Additional Information:

Job Posted:
December 28, 2025

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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