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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Manager Operations

Guatemala, Guatemala City · Job Posted April 06, 2026
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Job Description

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Job Responsibility

  • Assist in successfully executing all operations in hotel Operations departments
  • Manage staff
  • Improve guest and employee satisfaction
  • Maximize financial performance of the department
  • Ensure standards and procedures are followed
  • Lead specific team
  • Assist with meeting property goals
  • Ensure goals are translated to the team
  • Create property environment emphasizing motivation, empowerment, teamwork
  • Understand satisfaction results and develop game plans
  • Ensure team has capabilities to meet expectations
  • Lead by example
  • Assist employees in understanding guests' needs
  • Follow property specific second effort and recovery plan
  • Publish guest satisfaction results
  • Take proactive approaches with employee concerns
  • Extend professionalism to employees
  • Communicate goals and results
  • Meet semiannually with staff
  • Assist in scheduling
  • Perform hourly job functions as needed
  • Provide excellent customer service
  • Take proactive approaches with guest concerns
  • Extend professionalism to guests
  • Respond timely to service requests
  • Ensure team meets hospitality requirements
  • Assist in performing annual Quality audit
  • Ensure key control program
  • Review financial statements and performance data
  • Conduct human resources activities
  • Interview and assist in hiring
  • Receive hiring recommendations
  • Ensure orientations are thorough

Requirements

  • High school diploma or GED
  • 4 years experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the guest services, front desk, housekeeping, or related professional area
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