Manager, Operations Strategy (Customer Research) Job at Airwallex (Singapore)

OpsRamp Business Strategy & Operations Manager II

Defines, manages, and evaluates business plans and processes to ensure they are ...

Location

United States , San Jose

Salary:

130500.00 - 300000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10+ years total experience in strategy, planning, operations, finance, or related functional area
Advanced university degree required (e.g., MBA) or demonstrable equivalent experience
Extensive knowledge of research methodology for the most challenging business issues
Excellent analytical thinking, technical analysis, and data manipulation skills
Ability to leverage new analytical techniques to develop creative approaches and insights
Extensive understanding of customer lifecycle & GTM
Superior business acumen and technical knowledge within area of responsibility
Excellent verbal and written communication skills, including negotiation and influence skills
Excellent project management skills, including leading large, cross-functional initiatives that impact the organization
Strong relationship management skills, including partnering and consulting

Job Responsibility

Develops recommendation from complex data and business analyses and formulates them into business processes
Operationalize and create new processes to embed OpsRamp into HPE products
Establishes the metrics required to measure performance and outcome
Manages activities & programs cross functionally and achieve results
Influence and work with cross-functional teams across the entire span of business planning activities
Drives all aspects of priority projects and makes final team decisions
Develops and drives comprehensive plans, with timelines and results
Ability to hold oneself and others accountable for actions and results

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Research Operations Associate

Working at Atlassian: Atlassians can choose where they work – whether in an offi...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

2+ years hands-on experience in research operations, ranging from participant recruitment, audience and sample management, vendor and budget management, knowledge management, research tooling and/or research capability development
experience driving operational process improvements and/or innovations in complex or enterprise level software environments
proven experience influencing service delivery outcomes and driving measurable and successful change across organisational boundaries through communication of operational metrics
experience building trusted advisor relationships with business partners

Job Responsibility

Report to an Operations Manager (Research) and drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians
Collaborate with strategic support partners within Data & Insights teams, third party vendors, and internal customers (Privacy, Procurement, Legal, Finance) to develop and implement service delivery best practices
Drive the quality of services provided to the organisation, including definition of success, measurement and performance tracking, informing continuous service delivery improvement
Partner with teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business
Contribute to operations thought leadership and business-oriented research services
Co-ordinate Research & Insights conference requirements at Atlassian TEAM events

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Research Operations Senior Associate

Working at Atlassian: Atlassians can choose where they work – whether in an offi...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Report to our Research Operations Manager and drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians
Engage, onboard and collaborate with strategic support partners, third party vendors, and agencies, to ensure that Atlassians have access to best in class Research Operations tools and services
Drive the quality, efficiency and effectiveness of services provided to the organisation, through performance measurement and tracking to inform insights and actions toward service delivery improvement
Manage improvement initiatives ensuring that impact is achieved through successful delivery of objectives to timelines, budget and stakeholder expectations
Partner with internal teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business
Contribute to operations thought leadership and business-oriented research services

Job Responsibility

Drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians
Engage, onboard and collaborate with strategic support partners, third party vendors, and agencies
Drive the quality, efficiency and effectiveness of services provided to the organisation
Manage improvement initiatives ensuring that impact is achieved through successful delivery of objectives to timelines, budget and stakeholder expectations
Partner with internal teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business
Contribute to operations thought leadership and business-oriented research services

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Strategy and Business Operations Senior Manager

Atlassian is seeking a Strategy and Business Operations Senior Manager to partne...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in corporate strategy, product/platform strategy, strategic finance, or similar, and have a foundational understanding of platform and SaaS business models
demonstrated experience in contributing to business case development/strategic recommendations from end-to-end
proficiency in financial modelling and building revenue and cost drivers
experience supporting qualitative and quantitative customer or market research
excellent verbal & written communications skills

Job Responsibility

Drive and influence the long-term vision for Atlassian's user-facing platform capabilities
partner directly with product and go-to-market teams to support the delivery of strategic recommendations and analyses
build financial and analytical models to identify measurable insights, exercise sound business judgement, and develop recommendations to influence and drive consensus across functional leaders
define appropriate goals/OKRs to track progress against strategic objectives
keep a tight pulse on business performance and reporting, including quarterbacking a cross-functional team to diagnose problems when they occur

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Operations Management Trainee

Join ChargerGoGo as an Operations Management Trainee! As an Operations Managemen...

Location

United States , Las Vegas

Salary:

Not provided

ChargerGoGo

Expiration Date

Until further notice

Requirements

Currently pursuing or recently graduated with a degree in Business Administration, Hospitality, Engineering, or a related field
Strong analytical, organizational, and communication skills
Proficiency in Excel, Google Workspace, and basic project management tools (e.g., Hubspot, Notion, etc.)
Self-starter with a can-do attitude, eager to tackle challenges and learn new skills

Job Responsibility

Maintain and improve operational processes to support product scalability and efficiency
Support the onboarding and training of ChargerGoGo distribution partners and operators
Collaborate with cross-functional teams (engineering, marketing, and customer support) to ensure timely product rollouts and updates
Assist in analyzing product performance and gathering user feedback to identify areas for improvement
Help create and update user guides, and training materials
Monitor and report on operational KPIs to ensure team alignment and goal achievement
Conduct research on market trends, competitors, and user behavior to inform product strategies

What we offer

Gain hands-on experience in product operations at a fast-growing startup
Work with a passionate and innovative team in a collaborative environment
Be part of a mission-driven company transforming the way the world stays connected
Opportunities for growth and mentorship from industry leaders

Pricing Manager - Corporate Strategy

The Pricing team is part of the Corporate Strategy team and drives pricing strat...

Location

United States , Bellevue; Overland Park

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree (Required)
Bachelor's Degree Business (Finance, Accounting, Finance)), Economics, Statistics, or other quantitative/ technical fields (e.g., Engineering, Math, Physical science etc.)Sciences) (Preferred)
Master's/Advanced Degree Business Administration or quantitative field (e.g., Economics, Statistics, Operations Research). (Preferred)
A solid team player who’s also an independent thinker
Deadline-driven, organized, and able to multitask
A robust analytical skill set
Strong verbal, written and presentation skills
Endless curiosity and a penchant for thinking the impossible
Experience in management consulting, corporate strategy, finance, or insurance preferred
Bachelor’s degree and 4+ years of experience required. Fields of study or experience demonstrating fusion of technical depth with business-applicable breadth strongly preferred

Job Responsibility

Pricing strategy: You’ll own and maintain the strategy behind T-Mobile’s pricing and promotions, leveraging both strategic frameworks and quantitative analysis to chart future business models.
Economic assessments: You’ll gather information and create models that illustrate the economic implications of the various options associated with a particular decision.
Value proposition development: You’ll leverage your knowledge and expertise to provide recommendations for product and offer design as part of our support model. Over the course of a project, you’ll synthesize customer data and insights, create economic models, expose the trade-offs that come with each option, and develop and communicate recommendations.

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Product Manager III (Research)

As a Product Manager for Emerging Technologies with Everseen, you will act as a ...

Location

Timișoara; Belgrade

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

6 to 10 years experience as a Product Manager, ideally with exposure to technology-driven products or research collaborations
Bachelor’s degree
advanced certifications preferred
Experience developing positioning, packaging, and pricing strategies and plans
Proficiency in managing the full product lifecycle, from ideation and development to launch and post-market analysis
Ability to develop and articulate a compelling product vision aligned with cutting-edge technology trends
Commitment to continuous improvement, process optimization, and operational excellence in dynamic environments
Strong analytical and strategic thinking skills with the ability to evaluate complex markets and emerging opportunities
A passion for innovation, research, and applying new technologies to solve business challenges
Excellent communication and stakeholder management capabilities, with a track record of effective cross-functional leadership

Job Responsibility

Serve as a subject matter expert on emerging technology trends and advise senior leadership on strategic opportunities
Product Strategy & Roadmap: Defines vision for initiatives leveraging emerging technologies
drives strategic alignment
Requirement Definition: Leads business requirements elicitation for complex initiatives
Documentation: Leads strategic product communications and documentation
Quality Assurance: Champion quality and process improvements across product development cycles
User Experience: Oversee user research and experience standards to ensure innovations meet customer needs and expectations
Research Activity: Leads comprehensive competitor and market analysis across products
advises on strategy and evaluates business opportunities
Collaborate closely with Research teams to identify, evaluate, and translate technological advancements into viable product opportunities

Fulltime

Manager, Operations Strategy (Customer Research)

Airwallex

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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