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Airwallex Logo Airwallex · Finance

Manager, Operations Quality Assurance

Malaysia; Singapore, Kuala Lumpur · Job Posted February 21, 2026
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Job Description

This role will work closely with regional and global Compliance, Risk, Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust, data‑driven Operations Quality Assurance (QA) framework, in line with our risk appetite and culture of compliance. As an Operations Quality Assurance Manager, you will: Lead a small team of QA analysts with different domain expertises (e.g., KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, etc.); Design, implement and continuously enhance QA programs that cover all key operational functions; and Deliver high‑quality QA reports and track remediation initiatives to effective closure. You are expected to apply strong attention to detail, sound and objective business judgement, and excellent project management and stakeholder management skills in a fast‑growing business environment.

Job Responsibility

  • Gain an in‑depth understanding of Airwallex’s product offerings and AML / Risk‑related processes and controls across the end‑to‑end customer and transaction lifecycle
  • Design and maintain a comprehensive operations QA framework covering compliance, risk controls and key customer-supporting functions to ensure operational standards
  • Lead a small team of QA analysts and oversee the execution of monthly QA testing, ensuring team productivity and accuracy with high-quality deliverables
  • Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements
  • Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership, and track remedial actions and optimisation opportunities to effective closure
  • Drive and support global projects and initiatives for operations excellence, providing data‑driven analytics and insights to support informed decision‑making

Requirements

  • Bachelor’s degree in Accounting, Finance, Economics, Business Management, Statistics and Mathematics, Law or related disciplines
  • 5+ years of relevant experience in financial services, fintech or consulting, with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification)
  • OR Risk control expertise in credit, fraud, brand and/or consumer risk management
  • OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments
  • Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory/card scheme expectations and trends in the financial services, payments, or fintech industries
  • Familiarity with AML processes (KYC, Transaction Monitoring and Name screening) OR Risk controls (Underwriting, Merchant Risk Monitoring)
  • Strong communication and time/project management skills
  • Strong analytical and problem‑solving skills
  • Fluency in both Mandarin and English (spoken and written)

Nice to have

Data and analytics skills (e.g. SQL, Looker) are a plus

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