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The Manager, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing. Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally. The Manager, Operations Finance will support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Manager will ensure successful deployment of new properties and new BPO programs. The Manager, Operations Finance will support the implementation of policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders. Strong organization, project management, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple workstreams across a range of properties.
Job Responsibility:
Collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing
Support BPO delivery by one of the regional delivery centers, and global functional process execution and compliance for one of the core accounting functions
Ensure successful deployment of new properties and new BPO programs
Support the implementation of policy and process
Assist with ad hoc requests as requested by Senior Management and other stakeholders
Maximize the use of standardized tools and templates by the properties
Ensure contracted Statements of Work are being delivered
Monitor and improve KPI’s within the Service Level Agreements
Minimize Capgemini errors reported by the properties
Maximize efficiency of onsite processes
Support the implementation of the onsite target operating model
Assist in establishing/enforcing policies, rules, internal controls and safeguards
Proactively engage in identifying opportunities for continuous improvement
Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services
Provide hotel users with support for standard tools, templates and processes
Demonstrate effective project management skills to onboard properties in Latin America and the Caribbean to shared services
Provide leadership to property teams and business process outsourcing partner with day-to-day oversight
Demonstrate proficiency as a lead / power-user of company financial systems and regional practices
Build out and organize thoughtful work plans
Anticipate needs of stakeholders
Transform complex data into summarized meaningful and actionable insights
Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility
Search out and drive new business opportunities that benefit the business
Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes
Represent both Operations Finance and the properties on cross-functional projects and requests
Conduct effective meetings and conference calls
appropriately communicate and complete action items and next steps
Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups
Requirements:
5-7 years of experience in a related hospitality accounting or shared services role
CPA, MBA, or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Proven leadership skills in a property and/or corporate office environment
Highest level of integrity and transparency, and ethical approach
Strong interpersonal and relationship-building skills
Ability to work independently, take initiative and use sound judgement
Ability to meet various deadlines in a fast-paced environment
Strong oral and written communication skills
Strategic and analytical, with solid business acumen and problem-solving skills
Strong multi-tasking and project management skills
Attention to detail with a focus on solutions, results, and continuous improvement
Ability to deal with confidential information in a professional manner
Demonstrates excellence in conflict resolution
Working technical knowledge of generally accepted accounting principles
Ability to read, write and speak English fluently
Working knowledge of all departments in a full-service luxury property
Working knowledge of Four Seasons systems is an asset