Manager Operations - Fraud Operations, HSBC

Manager Operations - Fraud Operations

HSBC

Location:
Sri Lanka, Colombo

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Fraud Operations is an integral part of Credit Control Services. The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.

Job Responsibility:

Lead and manage the Fraud Operations team in GSC Colombo, Sri Lanka
Ensure delivery of best in class service standards as agreed with the business stakeholders
Drive a risk management culture and continuously support efforts to mitigate operational risks
Drive high levels of productivity amongst teams and support various process efficiency and cost reduction objectives of the business
Ensure people engagement, escalation management and career progression of your teams
Be a positive role model and support the Fraud Ops leadership team to deliver key objectives

Requirements:

Diploma or degree in any discipline
Strong leadership skills
Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
Highly effective in working with all levels of management and staff and able to work and influence decision making in a matrix environment
Strong communication and presentation skills – both verbal and written
Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and decide actions required
Resourceful - ability to leverage resources available to achieve goal
Experience in managing Contact Centre, Risk, Payments and Investigation Operations will be preferred

Nice to have:

Proven ability to prioritize workload effectively in line with business priorities
Reporting and MS Office skills
Knowledge of Fraud Operations
Operates effectively across cultures and in multi-cultural diverse work environments
Experience of working with multiple regional teams desirable

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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