Manager, Operational Resilience, HSBC

HSBC

Location:
China, Guangzhou ▼
Foshan

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is seeking a Manager, Operational Resilience to lead Hong Kong HSBC WPB Business Service Owners on Important Business Services and Critical Operations. The role involves collaborating with stakeholders, drafting Operational Resilience artefacts, overseeing scenario testing, and ensuring adherence to governance procedures. The ideal candidate should have a strong background in banking or financial services, project management experience, and familiarity with Non-Financial Risk.

Job Responsibility:

To lead Hong Kong HSBC WPB Business Service Owners (BSO) on Important Business Services (IBSs) and Critical Operation (CO) Leads in OR Programme
Act as a primary focal point of coordination with different stakeholders and assist in drafting OR artefacts for review and signoff by BSO and CO Lead
Support the BSO and CO Lead to refresh the IBS and CO artefacts on annual cycle or by trigger events (e.g. post-incident review, significant business changes, new regulatory requirement etc.)
Collaborate with key stakeholders (e.g. Process Owner, Third Party Engagement Manager, IT Service Owner, global mapping team) to ensure the IBS and CO artefacts are up-to-date
Monitor and track the remediation plan of Business Vulnerabilities and Technology Vulnerabilities
Assist in coordinating Scenario Testing with BCIM team and key stakeholders
Support BSOs and CO Leads in completing their Quarterly Self-assessment and Annual Self-assessment, ensuring sign-off and obtaining risk steward comments
Ensure all IBS and CO artefacts adhere to Operating Instructions and procedures, ensuring the data quality on ARIS and BSO dashboard is accurate
Prepare meeting materials for the BSO Governance Meeting, coordinate inputs from stakeholders, and arrange pre-meetings with Business, IT, and Operations teams for material incidents
Address and follow up on queries and challenges from the Second Line of Defence (2LoD) and Third Line of Defence (3LoD)
Contribute to the global landscape of Operational Resilience programme activities, ensuring alignment with broader objectives.

Requirements:

University graduate
Possess working experience from a banking/financial institution, familiar with HSBC products and business services
Experienced in liaising with internal/external business partners
Good command of written and spoken English as well as Cantonese
Good knowledge in Non-Financial Risk (NFR). Subject matter expert in at least one risk domain is a plus. e.g. Resilience Risk, Regulatory Compliance Risk, Business Financial Crime Risk etc
Ability to work agile and experience in project management with good deliverables
Experience in IT incident management / Third Party management / Business Continuity Management is a plus.

Nice to have:

Experience in IT incident management
Third Party management
Business Continuity Management.

What we offer:

Flexible working
Opportunities for continuous professional development
Inclusive and diverse environment
Supportive workplace fostering growth.

Additional Information:

Job Posted:
August 04, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Manager, Operational Resilience