Manager operational delivery - configuration management database Job at ASML (Veldhoven)

Service Delivery Manager

We have a really exciting role opening at Unite Students for a Service Delivery ...

Location

United Kingdom , Bristol

Salary:

Not provided

Unite Students

Expiration Date

Until further notice

Requirements

Proven experience leading IT service operations and managing teams
Strong knowledge of ITIL practices across incident, change, problem, and asset management
Excellent communication and stakeholder management skills
Experience with service management tools (e.g. ServiceNow, ManageEngine)
Strong analytical skills with a track record of managing KPIs and SLAs
ITIL v4 Managing Professional (or ITIL v3 Expert equivalent)
Significant experience in IT service leadership roles
Demonstrated experience in areas such as change governance, SAM, or major incident management
Calm and effective under pressure, especially during critical incidents
A strong focus on customer experience and service quality

Job Responsibility

Lead, develop, and manage the Service Desk team, ensuring strong performance and engagement
Monitor and improve key metrics such as SLA adherence, first-time fix rates, and customer satisfaction
Ensure a consistent, high-quality support experience for all users
Implement effective training, shift planning, and escalation processes
Act as an escalation point for complex or critical issues
Own and evolve the Change Management framework and governance
Chair or delegate Change Advisory Boards (CAB)
Review and approve high-risk or emergency changes
Promote best practices in risk assessment, communication, and scheduling
Oversee the Configuration Management Database (CMDB), ensuring data accuracy and value

What we offer

A discretionary annual bonus
25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
Healthcare Cash Plan
Employee Assistance Programme
Wellbeing platform
Gym benefit that you can share with your family and friends
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Annual ShareSave scheme
Employee Life Assurance

Fulltime

Configuration Manager

Astrion has an exciting opportunity for a Configuration Manager to directly supp...

Location

United States , Bedford / Hanscom AFB, Massachusetts

Salary:

85000.00 - 95000.00 USD / Year

Astrion

Expiration Date

Until further notice

Requirements

Must be US Citizen
Must have and be able to maintain an active Secret security clearance
Bachelor’s Degree and 3 years of experience, 3 of which must be in the DoD
OR, 7 years of directly related experience, 5 of which must be in the DoD
OR, GED at least 2 years of experience in the respective profession being performed, 2 of which much be in the DOD
CM experience within the DoD environment
Experience performing hardware and software configuration audits
Experience performing the technical administrative activities necessary to manage CM tools for inventory control, version control, data duplication, and media labeling
Experience producing release notes and CM reports
Understanding of the configuration change control process, the role of the CCB, and change control documentation

Job Responsibility

Provide CM of all relevant program artifacts
Archive acquisition documentation
Review and analyze the weapon system development/sustainment contractor’s CM program and data deliveries for accuracy, completeness, and compliance
Maintain CM files including configuration identification, change control, and status accounting records
Implement CM plans
Record Configuration Control Board (CCB) approved changes
Participate in cross-functional change control boards to evaluate proposed changes
Review and analyze proposed changes to ensure operational and sustainment capabilities are not adversely affected by the changes
Review the CCB membership list for currency and completeness
Support engineering assessments

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Head of Campus Network Germany & Service Delivery Manager (Connectivity)

We are seeking a highly experienced and strategically-minded leader to take on t...

Location

Germany , Ottobrunn

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Proven leadership experience, ideally in a Service Delivery or Operations role (PSL model preferred)
Strong Project Management skills are essential
German Citizenship is mandatory
English: Business fluency (company language) is mandatory
German: Fluent in both spoken and written German is expected
Experience with network infrastructure technologies from vendors such as Cisco, Palo Alto, Fortinet, and EfficientIP, as well as expertise in Wide Area Network (WAN) solutions, is a significant benefit

Job Responsibility

Lead your direct team (10 reports) in line with the Airbus Leadership Model and functionally steer a team of approximately 30 professionals (RUN Operations resources) to ensure the end-to-end delivery of all operational tasks
Provide functional leadership and guidance across the four domains of PSL Connectivity: Campus Network, Datacenter Network, Wide Area Network, and Network Security
Secure on-time, on-cost, and on-quality delivery to ensure customer satisfaction
Manage Reporting, KPIs, and SLAs
Oversee Change, Problem, and critical Stakeholder Management across the network domain
Ensure the Configuration Management Database (CMDB) is consistently maintained and kept up-to-date
Manage the financial administration of vendor contracts for Maintenance, Licensing, and Support
Ensure the operation of the network infrastructure in close alignment with Product Managers and plan the on-call service (Rufbereitschaft) schedule
Promote innovation and continuous improvement, identify and eliminate non-value-added activities, and secure the business long-term to contribute to Airbus profitability
Act as the representative for PSL Connectivity Germany in the international organizational environment

What we offer

Attractive salary and special payments
30 days paid vacation and extra days-off for special occasions
Excellent upskilling opportunities and great international, group wide development prospects
Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, subsidies for public transport, employee benefits at cooperating companies
On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria, gym
Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
Working in a diverse environment, with more than 140 nationalities, where every voice is heard

Fulltime

Project Management - IT Infrastructure Delivery - VOIS

We are seeking a delivery-focused IT infrastructure professional to plan and del...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

An experienced IT delivery or infrastructure project professional with hands-on exposure to data centre and enterprise infrastructure implementations
Skilled in coordinating cross‑functional and geographically distributed teams to deliver complex outcomes
Knowledgeable in IT service management practices, including ITIL-aligned processes
Comfortable working within structured project management frameworks such as PRINCE2
Confident in communicating with technical teams, service partners, and internal stakeholders
Experienced in operating within large, international, and service‑driven environments
Fluent in English, with the ability to document, present, and collaborate effectively

Job Responsibility

Manage assigned infrastructure delivery workloads within the Project Delivery and Build function, ensuring priorities, timelines, and quality standards are met
Initiate and manage project delivery in line with established delivery management frameworks and governance standards
Plan, coordinate, and oversee the implementation of servers, storage, networking, security, databases, middleware, and related infrastructure components
Manage procurement and availability of hardware and software in line with agreed implementation schedules
Ensure accurate and timely updates to project tracking tools, reports, and configuration management databases
Coordinate change, risk, and escalation management through appropriate governance channels
Deliver projects in alignment with PRINCE2-based project management practices, including controls, reporting, and stakeholder communication
Lead operational readiness and acceptance activities, working closely with operations teams to ensure smooth service transition
Ensure compliance with internal quality controls, delivery standards, and change management processes
Review existing delivery processes, identify improvement opportunities, and support implementation of agreed enhancements across delivery teams

What we offer

Exposure to large‑scale, international infrastructure delivery programmes
Opportunities to work across global teams and advanced data centre environments
A role that combines technical depth with structured project leadership
A collaborative workplace that values continuous improvement and learning

New

Mysql/Mariadb Database Administrator

We are seeking an experienced MySQL/MariaDB Database Administrator to join our M...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

Strong command of MySQL/MariaDB administration, replication, query tuning, indexes, stored procedures, logs, and configuration management
Ability to move beyond reactive ticket handling and proactively manage platform health, risk, and reliability
Ability to respond calmly and effectively during high-priority incidents, establish action plans, and drive issues to resolution
Strong problem-solving skills across database, operating system, storage, application, and network layers
Clear written and verbal communication with technical teams, service delivery leaders, and customer stakeholders
Strong ability to document procedures, root cause analyses, runbooks, maintenance steps, and recurring health checks
MySQL and MariaDB database platforms, including replication and high-availability operational patterns
Linux/RHEL command-line administration sufficient to support database operations, log analysis, and system-level troubleshooting
Monitoring and observability tools for database, operating system, application, and availability metrics
Backup, restore, and disaster recovery tooling and procedures

Job Responsibility

Administer, monitor, and maintain MySQL and MariaDB database environments supporting mission-critical enterprise applications
Manage database availability, performance, security, capacity, replication, and recoverability across production and non-production environments
Perform database patching, version upgrades, configuration tuning, maintenance windows, and post-change validation
Support backup, restore, and disaster recovery procedures, including periodic testing and documentation of recovery steps
Maintain database user access, privileges, service accounts, and administrative controls in alignment with security and change management practices
Monitor and troubleshoot MariaDB replication topology, replication lag, failover readiness, and data consistency issues
Diagnose and resolve database performance issues using query analysis, indexing, execution plans, connection/session analysis, slow query logs, and resource utilization metrics
Proactively identify database bottlenecks, poorly performing jobs, storage constraints, and configuration risks before they impact availability
Partner with Linux, application, middleware, and monitoring teams to resolve cross-platform performance issues
Contribute to database modernization planning, including potential future migrations or platform changes

What we offer

Medical, dental, vision, and life insurance in addition to discretionary bonuses

Fulltime

New

Red Hat Linux (RHEL) Administrator

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years of hands-on Linux systems administration experience, with strong production support experience in Red Hat Enterprise Linux environments
Experience supporting high-availability, business-critical, or SLA-driven enterprise environments
Demonstrated experience with Linux patching, troubleshooting, hardening, performance analysis, incident response, and operational documentation
Linux Expertise: Strong command of RHEL administration, package management, systemd, networking, storage, logs, shell scripting, access controls, and troubleshooting
Operational Ownership: Ability to move beyond reactive ticket handling and proactively manage platform health, risk, and reliability
Incident Management: Ability to respond calmly and effectively during high-priority incidents, establish action plans, and drive issues to resolution
Analytical Troubleshooting: Strong problem-solving skills across operating system, virtualization, storage, application, database, and network layers
Security Mindset: Practical understanding of Linux hardening, vulnerability remediation, least privilege, audit readiness, and controlled change execution
Communication: Clear written and verbal communication with technical teams, service delivery leaders, and customer stakeholders
Documentation Discipline: Strong ability to document procedures, root cause analyses, runbooks, maintenance steps, and recurring health checks

Job Responsibility

Administer, monitor, and maintain Red Hat Enterprise Linux environments supporting mission-critical enterprise applications
Perform system patching, OS upgrades, package management, configuration changes, maintenance windows, and post-change validation
Manage user access, sudo privileges, SSH configuration, service accounts, file permissions, and administrative controls in alignment with security and change management practices
Maintain core Linux services and system components, including systemd services, logs, cron, networking, firewalls, storage mounts, LVM, and certificate-related support
Support backup, restore, and disaster recovery procedures by validating host readiness, service recovery steps, and operational runbooks
Monitor system performance, availability, capacity, disk utilization, memory, CPU, I/O, network connectivity, and service health across production and non-production environments
Diagnose and resolve Linux, virtualization, storage, networking, application runtime, and middleware issues that affect enterprise application performance
Apply security hardening practices for Linux servers, including vulnerability remediation, secure configuration baselines, access controls, and audit support
Troubleshoot Java/Tomcat or similar enterprise application runtime dependencies from the operating system layer as needed
Partner with database, application, monitoring, and customer infrastructure teams to resolve cross-platform performance or availability issues

What we offer

medical
dental
vision
life insurance
discretionary bonuses

Fulltime

New

CRM (Salesforce) Analyst

At Four Seasons, we are driven by a commitment to exceptional service and experi...

Location

Canada , Toronto

Salary:

70000.00 - 85000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

University degree in Information Systems, Computer Science, Engineering or Business Administration with a technical or IT interest is preferred
Minimum of 3 years of progressive experience in systems operations and application administration, with a strong emphasis on Salesforce solution
Demonstrated hands-on expertise in Salesforce, including configuration, administration, data management, reporting, and end-user support
Proven ability to translate business needs into clear documentation, including business requirements, technical specifications, and test plans, with experience in execution and validation
Salesforce certifications (e.g. Administrator, Business Analyst, Platform App Builder) are considered a strong asset
Experience creating clear and effective process flows, system diagrams, and data models using tools such as Visio or similar platforms
Familiarity with collaboration and project management tools such as JIRA, Confluence, SharePoint, and Monday.com
Exposure to design and prototyping tools (e.g., Figma) is considered an advantage
Working knowledge of Agile, Waterfall, and hybrid delivery methodologies, with the ability to adapt to evolving project needs
Strong analytical, problem-solving, and technical troubleshooting capabilities, supported by effective interpersonal and communication skills

Job Responsibility

Support and enhance Residential Salesforce applications across Development, Marketing, Sales, and Property Operations functions
Manage system configuration and user access to ensure effective, reliable and compliant platform operations
Partner with business stakeholders to review, refine, and document user stories and functional requirements
Analyze business requirements and recommend scalable, effective Salesforce-based solutions
Execute system testing, support release planning, and coordinate deployments to ensure high-quality delivery
Provide ongoing system support, including troubleshooting, issue resolution, and user assistance
Develop and maintain dashboards and reports to enable data-driven decision-making
Maintain deep functional and technical knowledge of Residential Salesforce applications and capabilities
Support the establishment and adoption of data governance and process standards
Identify and drive opportunities for efficiency, automation, standardization, and continuous improvement

Fulltime

New

Infrastructure Design Technician

Responsible for internal network order fulfillment and designing circuit paths a...

Location

United States

Salary:

35.00 USD / Hour

Tier4 Group

Expiration Date

Until further notice

Requirements

Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent
Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
Knowledge of inside plant fiber optic structured wiring design, construction, and operations
Excellent Written and verbal communications skills
Able to demonstrate teamwork, and strong problem-solving and analytical skills
Self-Motivated and works independently to achieve KPI expectations
Able to follow established procedures to fulfill order requirements accurately and efficiently
Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
Expert understanding of design, including both on net and offnet routing requirements

Job Responsibility

Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network
Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides
Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need
Understand the fiber cable configurations in relations to above solutions
Maintain and Support Network Infrastructure records in all applicable applications
Demonstrate ability to efficiently and accurately design and process internal network orders
Process orders according to SLAs, on time performance and quality standards
Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence
Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery
Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects

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Manager operational delivery - configuration management database

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