Manager On Duty, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Four Points by Sheraton integrates timeless classics with modern details. The Duty Manager role involves managing daily operations, ensuring hotel standards are met, assisting guests during check-in and check-out, handling complaints, supervising staffing, and acting as a local expert for guests. The position offers an opportunity to build customer relationships and contribute to hotel success while exceeding property financial goals.

Job Responsibility:

Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:
June 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager On Duty