Manager On Duty, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Manager On Duty at Sheraton Grand Sydney Hyde Park will manage daily operations, assist with guest experiences, handle inquiries and complaints, supervise staff levels, and ensure operational standards are met. This role emphasizes leadership, team empowerment, and building guest relationships.

Job Responsibility:

Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met focusing on attention to detail
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
Plan and execute team building activities for your team as together we are better
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Flexible working hours and locations
Time off to pursue your passion through sabbatical leave and paid leave during your birthday month
Internationally recognised training programs, unlimited strategic development and career opportunities within Marriott International
Employee Assistance Program for physical, emotional, and financial wellbeing
Employee Referral Incentives
Working for the Largest Hotel Network in the World with a focus on equality, diversity, and inclusiveness

Additional Information:

Job Posted:
July 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager On Duty