Manager - Omni Fraud Prevention (Asset Protection) Job at Ann Taylor (Pataskala)

Job Description

The MANAGER OF OMNI FRAUD PREVENTION oversees online fraud management for all brands within the KnitWell portfolio. This person leads the fraud prevention strategy, using both KnitWell's fraud platforms and internal systems to identify and reduce risks to our brands. Responsibilities include training, developing, and mentoring team members so they can successfully carry out fraud management procedures, aiming to lower chargebacks, enhance customer experience, and address vulnerabilities to lessen exposure. The ideal candidate understands the online fraud landscape (retail, a plus) and has experience setting up and standardizing processes. Additionally, the successful candidate will collaborate closely with cross-functional teams to implement new fraud prevention measures and continuously monitor evolving risks. They will also be expected to proactively contribute insights and recommendations to strengthen current protocols, ensuring KnitWell remains agile and effective in combating fraudulent activities within the retail sector.

Job Responsibility

Experienced with the chargeback process, able to analyze chargeback reports, pinpoint causes and gaps. Use this data to enhance our fraud detection systems as needed to address current risks and exposures
Thorough knowledge of both rule-based and artificial intelligence fraud prevention systems
comfortable implementing rules in the tool to stop additional fraud and able to comprehend the workings of AI systems
Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed
Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs
Oversee regular Customer Contact Center meetings, deliver transparent updates about ongoing issues affecting fraud operations, encourage agreement on solutions, and monitor action items until they are resolved
Ability to learn new applications as needed to support Knitwell’s overall fraud strategy
Make sure that systems and processes always maintain an effective balance between preventing fraud and delivering a positive customer experience
Ability to translate Departmental fraud management strategy into actionable tasks for the team and drive results
Ensure all fraud prevention activities comply with regulatory requirements and internal policies. Continuously review and update procedures to maintain a robust fraud prevention framework
Deliver weekly and monthly fraud KPI reporting to validate performance of fraud prevention systems and processes
perform trend and root-cause analysis to identify drivers, recommend solutions, and track impact
Establish and standardize fraud processes to ensure smooth operations and easier onboarding of new resources when required
Build relationships with industry peers and groups and is knowledgeable about industry best practices

Requirements

5+ years’ experience in fraud prevention and investigation
Bachelor’s degree or equivalent experience
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit, debit and gift cards (a must)
Experienced with Customer Contact Center apps such as Sales Force, MAO, and ATG
Strong analytical, investigative, and problem-solving abilities
detail-oriented, independent, and organized
Experience in managing several projects simultaneously while maintaining a strong attention to detail
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
3-5 years fraud management experience in a leadership role, preferably in the retail environment
2+ years of data analytics, preferably focused on fraud risk
Proficiency with MS Office suite (excel, word & PowerPoint a must)
Ability to work flexible hours

What we offer

Merchandise discount at select KnitWell Group brands
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

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Manager - Omni Fraud Prevention (Asset Protection)

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