This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Manager of Web Experience & Optimization leads the strategy, user experience, and continuous improvement of the ODUGlobal website. Serving as the product owner for the site, this role sets priorities and leads efforts that support enrollment goals and strengthen the university’s digital presence. The manager is a member of the Web Innovation & Strategy leadership team and works closely with the Executive Director of Web Innovation & Strategy to advance key initiatives that improve the website and support university goals. This position partners with colleagues across the university and with external vendors to guide web projects, improve content and site performance, and ensure the website remains accessible, effective, and user-focused. The role also leads and supports staff while using user feedback, analytics, and research to shape decisions and drive ongoing improvements.
Job Responsibility:
Leads the strategy, user experience, and continuous improvement of the ODUGlobal website
Serves as the product owner for the site, sets priorities and leads efforts that support enrollment goals and strengthen the university’s digital presence
Works closely with the Executive Director of Web Innovation & Strategy to advance key initiatives that improve the website and support university goals
Partners with colleagues across the university and with external vendors to guide web projects, improve content and site performance, and ensure the website remains accessible, effective, and user-focused
Leads and supports staff while using user feedback, analytics, and research to shape decisions and drive ongoing improvements
Requirements:
Master’s degree in User Experience (UX) / Human-Computer Interaction (HCI), Information Technology, Information Systems, Digital Marketing, Communications, Web Development, or a related field required
or a Bachelor’s degree in one of the preceding fields with progressively responsible, related experience equivalent to a master’s degree
Considerable knowledge of communications, marketing and branding principles
Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution
Working knowledge of web standards, best practices, accessibility needs and user interface/experience design
Working knowledge and understanding of current authoring languages, editing and authoring tools, and related website technologies, including content management systems
Working knowledge of graphic design tools including, but not limited to the Adobe Creative Suite
Excellent collaboration, interpersonal and customer service skills
Excellent written and oral communication, editing and proofreading skills
Demonstrated ability to work effectively with diverse user constituents
Demonstrated ability to set and communicate deadlines
Demonstrated ability to work without supervision
Demonstrated ability to manage multiple projects and prioritize tasks with strong time management and organizational skills
Demonstrated ability to provide technical and project leadership to team members
Demonstrated ability to interpret and apply guidelines and procedures
Demonstrated ability to provide oversight and direction to team members
Considerable experience writing, managing and/or providing oversight for website content
Some experience in communications and marketing
Some experience working with diverse internal and external constituents
Some experience providing website oversight and maintenance
Some experience with structuring, developing, and implementing interactive Web sites
Some experience leading and developing a department and department staff
Some experience coaching, mentoring and developing staff
Nice to have:
Considerable knowledge and understanding of Internet programming languages, including but not limited to, HTML, Javascript, CSS, and PHP
Some previous experience managing website content in higher education
Some experience managing web content using a CMS
Some professional experience writing or creating original content for the Web
Some experience managing digital photography and other digital assets
Some expertise in metadata, particularly as related to digital photography and assets
Some expertise using Adobe Creative Suite
Prior supervisory experience in a technical environment including performance management