Manager of Support Technology & AI Job at Antech Diagnostics (Loveland)

Manager, AI Support Experience and Tooling

The AI Support Experience Manager plays a key role in shaping the future of cust...

Location

United States , Austin; New York

Salary:

110000.00 - 135000.00 USD / Year

Bumble Inc.

Expiration Date

Until further notice

Requirements

5+ years in Customer Support Operations, QA, or Tool Ownership, ideally within a SaaS or app-based technology company
2+ years of people leadership experience, with a track record of developing and guiding team members
Demonstrated experience configuring, monitoring, and optimizing AI support tools — particularly Sierra AI — and managing CRM systems such as Zendesk (user management, omnichannel routing, and knowledge base design)
Strong analytical mindset with experience interpreting operational data and performance metrics
Proven ability to translate support SOPs into scalable, technology-enabled workflows
Excellent communication skills—able to partner across technical and non-technical teams
Curious, innovative mindset with a passion for emerging AI technologies and customer experience transformation

Job Responsibility

Build, configure, test, and maintain AI-driven workflows and automations in Sierra AI and Zendesk
Identify new SOPs, contact drivers, and support processes that can be automated or AI-assisted
Regularly test and refine conversation flows, intents, and escalation paths
Collaborate with Knowledge and Operations teams to ensure AI workflows are supported by accurate and up-to-date content
Track and report on key performance indicators (containment, deflection, handle time, bot CSAT, etc.)
Analyze AI interactions to identify quality gaps, intent mismatches, and opportunities for retraining or optimization
Develop and maintain dashboards or reports to share performance trends
Establish a quality review process for AI responses
Partner with Product POCs, Support Operations, and Knowledge Management to design scalable, AI-enabled solutions
Partner with internal systems and tooling teams (Data, QA, and Engineering teams, etc.)

Fulltime

Technology Consulting manager, AI Business Solutions

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting ove...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business OR equivalent experience
4+ years customer facing experience or client delivery experience
3+ years team leadership or people management experience, with or without direct reports
12+ years leadership experience in relevant area of business (preferred)
8+ years customer facing experience or client delivery experience (preferred)
8+ years people management experience (preferred)
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics) (preferred)
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management) (preferred)

Job Responsibility

People Management: deliver success through empowerment and accountability by modeling, coaching, and caring
Pre-Sales Support: coach teams on pre-sales activities, interact with pre-sales team, provide input on trends, make deal approval decisions, identify expansion opportunities
Technical Delivery: participate in workforce planning, collaborate with account team, support project managers, guide team to operational excellence, serve as executive sponsor, nurture customer relationships, manage escalations
Intellectual Property Management: ensure team readiness and knowledge sharing, encourage creation and sharing of IP, promote use of Industry Solutions offerings
Business Development: sponsor initiatives to develop business and drive awareness
Readiness: ensure team achieves relevant certifications, contribute to creating readiness plan, act as trusted advisor
Operational Excellence: support business management, provide recognition, ensure compliance
Change Management: communicate business strategy and alignment

Fulltime

Senior Manager, AI Platform Support Lead

The AI Platform Support Lead will oversee the support and operations of AI-drive...

Location

India , Chennai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management
Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents
Proficiency in IT lifecycle management and experience working within a regulatory environment
Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
Capable of making decisions in situations of uncertainty and taking decisive actions
A mindset focused on continuous innovation and improvement
Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
Strong focus on customer satisfaction and effective stakeholder management

Job Responsibility

Manage the day-to-day operations and support for AI platforms
Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms
Provide assistance to end-users and work to enhance customer satisfaction
Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective
Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements
Lead efforts in incident response and troubleshooting for any platform issue
Develop and implement best practices for supporting AI platforms
Oversee software and service vendors and maintain strong vendor relationships

Fulltime

Senior Manager, AI Solution Support Lead

The AI Solution Support Lead will oversee the support and operations of AI-drive...

Location

India , Chennai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management
Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents
Proficiency in IT lifecycle management and experience working within a Regulatory environment
Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation
Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner
Capable of making decisions in situations of uncertainty and taking decisive actions
A mindset focused on continuous innovation and improvement
Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes
Strong focus on customer satisfaction and effective stakeholder management

Job Responsibility

Manage the day-to-day operations and support for AI applications
Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions
Provide assistance to end-users and work to enhance customer satisfaction
Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective
Manage stakeholders to ensure AI applications meet business, compliance and IT requirements
Lead efforts in incident response and troubleshooting for any application issue
Develop and implement best practices for supporting AI applications
Oversee software and service vendors and maintain strong vendor relationships

Fulltime

Technical Support Engineering Manager - Azure AI & Governance

As a Support Engineering Manager, you will lead a team of support engineering ro...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science, Information Technology (IT), Data Science, Engineering, or a related field AND 3+ years of experience in operational excellence, service delivery, customer-facing roles, technical operations, or program management OR 5+ years of equivalent professional experience in lieu of a degree
1+ year of people management or team leadership experience, including coaching, mentoring, or guiding early-career professionals
Foundational understanding of Artificial Intelligence concepts, including: a) Basic machine learning principles (e.g., supervised vs. unsupervised learning, model training, inference
b) High-level understanding of how Generative AI systems work (e.g., large language models, prompts, tokens, limitations)
Awareness of Responsible AI principles, including topics such as fairness, reliability, privacy, transparency, and ethical use of AI systems
Strong communication skills in English (written and verbal), with the ability to explain technical or AI-related concepts to non-technical audiences
Demonstrated customer empathy and problem-solving mindset, with the ability to balance business impact, technical constraints, and user trust
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

Identifies opportunities to engage with high value or area customers to provide solutions proactively
Identifies resources needed to resolve bugs. Drives visibility of the product bug to ensure timely engagement and/or action. Tracks pending cases due to bugs and influences product team to improve resolution and prevent customers from being impacted
Ensures that his or her team understands the product feedback cycle and/or proper coding of customer cases for compliance
Ensures team member participation in case triage meetings and/or case discussions to share knowledge with other engineers and develop efficient customer solutions by prioritizing issues, identifying resources, reviewing processes, or providing additional customer support
Identifies resources needed to implement automatization or tools
Implements processes for responding to and resolving issues
Analyzes group readiness strategy proactively to ensure the team has the correct readiness plan and executes readiness plan for new and existing technologies and feature releases. Provides feedback to global readiness team to ensure they have they appropriate readiness strategy and build material. Creates Microsoft role guides and ensures Technical Support Engineers have attended compliance trainings
Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues
Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved. Acts as a management escalation point in case resolution as necessary. Analyzes the business impact and utilizes this information to involve the right resources proactively
Ensures customers stay informed as to the status/solution of their issue and manages customer relationship. Monitors tickets of direct reports and delivery units to ensure resolution. Uses tools and strategy to monitor the performance of a team. Serves as the first line of management escalation

Fulltime

Senior Account Manager, Global AI and Technology

Are you a Senior Account Manager or Digital Manager who’s excited about the poss...

Location

United Kingdom

Salary:

Not provided

Oxford PharmaGenesis

Expiration Date

Until further notice

Requirements

experience in medical communications, ideally in digital- or technology-based projects
confidence leading complex projects day-to-day, including reporting, stakeholder communications and project deployment
experience recognizing growth opportunities and contributing to requests for information/requests for proposals and pitches
strong operational instincts, including improving processes, anticipating challenges and providing solutions
experience managing budgets, monitoring scope changes and ensuring accurate reconciliations
the ability to create high-quality project-scoping materials
experience delegating effectively and supporting colleagues
excellent relationship-building skills
a proactive, organized and solutions-focused mindset, with great communication skills

Job Responsibility

lead the day-to-day delivery of AI- and technology-focused projects, working closely with internal teams, clients and external experts
support strategic planning
drive innovation
implement new tools and services
help to embed new operational practices
mentor colleagues
support new business opportunities
play a key role in the growth of our high-profile team

What we offer

exceptional learning opportunities
truly inclusive environment
matched charitable fundraising
support for charities
hybrid working approach

Fulltime

Vice President - Technology (AI Security & Risk Manager)

The Technology department at our client is responsible for creating and continuo...

Location

United States , New York

Salary:

150000.00 - 175000.00 USD / Year

Renner Brown

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Security, Data Science, or a related field
advanced degree a plus
At least 7–10 years of experience in information security, technology risk, or a related field, with a minimum of 3 years focused on AI systems, machine learning security, or AI governance
Deep understanding of the AI and LLM landscape, including foundation model architecture, agentic systems, RAG pipelines, and the risk implications of each
Hands-on experience evaluating AI platforms and products, including the ability to assess vendor claims about model behavior, data handling, and security controls with appropriate skepticism
Familiarity with AI risk frameworks and emerging standards, including NIST AI RMF, MITRE ATLAS, OWASP LLM Top 10, and ISO/IEC 42001
Experience with vendor risk management in a regulated financial services environment, including contract negotiation support and third-party security assessments
Knowledge of relevant regulatory frameworks including DORA, SOX, SEC cybersecurity disclosure rules, and GDPR/CCPA as they apply to AI data flows
Strong technical skills sufficient to evaluate AI system architecture, API security, data pipeline design, and access control models without reliance solely on vendor documentation
Excellent communication skills, with the ability to translate highly technical AI risk concepts into clear, decision-ready language for senior leadership, Legal, and Compliance

Job Responsibility

Own and maintain the firm's AI risk framework, covering model risk, data privacy, adversarial threats, third-party AI, and regulatory compliance
Develop and enforce AI usage policies in collaboration with Legal and Compliance, including acceptable use, data classification requirements, and prompt handling standards
Maintain an inventory of AI tools deployed firm-wide — both sanctioned and shadow — and assess associated risk profiles
Provide regular AI risk reporting to the Head of Technology Risk and senior leadership, including emerging threat trends, vendor posture changes, and control gaps
Monitor the evolving regulatory environment for AI (EU AI Act, SEC guidance, DORA, NY DFS) and advise on compliance obligations and required controls
Lead security and risk assessments of vendors introducing AI capabilities into existing or new platforms, including evaluating model transparency, data handling practices, and auditability
Develop and maintain a structured AI vendor evaluation framework, incorporating criteria for model governance, output reliability, data residency, and incident response obligations
Partner with Procurement and Legal to ensure AI-specific provisions are reflected in vendor contracts, including data usage restrictions, model change notifications, and liability terms
Maintain a tiered risk register of third-party AI integrations, with ongoing monitoring for material changes to vendor AI functionality, architecture, or ownership
Engage directly with vendor security and product teams to assess AI-related controls and drive remediation of identified gaps

Fulltime

Senior Manager, Strategic Partnerships – AI & Technology

This Senior Manager will report to the Director, AI + Tech Partnerships, and wil...

Location

United States , New York

Salary:

103750.00 - 174750.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Demonstrated success managing complex partner relationships, negotiations, and business development initiatives
Experience in technology, agentic commerce, payments, B2B or AI partnerships
Strong ability to lead cross - functional efforts and manage multiple strategic priorities
Outstanding written and verbal communication and influencing skills, with the ability to work with partners across different functions, colleagues at all levels, and with partners
Comfort with ambiguity, intellectual curiosity, and ability to structure net-new opportunities
Self-starter with the ability to excel in a dynamic, constantly evolving environment and switch gears as required
Bachelors degree required

Job Responsibility

Own day-to-day management of strategic AI and technology partnerships, developing deep understanding of AI business models, partner priorities, and identifying new value-creation opportunities. Drive cross-functional collaboration (product, marketing, legal, risk) to deliver integrated partnership outcomes
Lead end-to-end partnership development, including ideation, negotiation, contracting, and go-to-market execution for key B2B partners
Inform enterprise AI and digital wallet strategy by delivering insights on emerging trends (AI, agentic commerce, payments innovation), competitive dynamics, and regulatory considerations. Translate complex opportunities into clear, actionable strategies aligned to enterprise priorities
support SP’s broader culture of growth, accountability, and retention

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

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Manager of Support Technology & AI

Job Description

Job Responsibility

Requirements

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