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Manager of Spa, Fitness, & Recreation

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Pyramid Global Hospitality

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Location:
United States

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Manager of Spa, Salon, Fitness & Recreation oversees the strategic direction, daily operations, and service excellence of all wellness and recreation departments. This leader is responsible for cultivating a high-performing, guest-focused team; ensuring operational integrity; and driving innovation and revenue growth across all service areas. The Manager maintains a strong presence on the floor, upholds luxury standards, and proactively identifies opportunities to elevate the guest experience. Through effective communication, cross-departmental collaboration, and expert knowledge of industry trends and departmental systems, this role ensures seamless operations, financial performance, and a consistently exceptional experience for guests and team members alike.

Job Responsibility:

  • Supervise Spa, Salon, Fitness, and Recreation staff, ensuring high-quality experiences for guests across all services and programs
  • Provide consistent coaching, mentoring, and performance management
  • Maintain expert-level proficiency in all departmental software systems, revenue tools, and booking platforms
  • Implement creative and strategic initiatives to maximize revenue while upholding exceptional luxury service standards
  • Conduct recruiting, training, counseling, and performance evaluations
  • Foster a culture of excellence, teamwork, and luxury service standards
  • Ensure proper cleaning, upkeep, and maintenance of all departments
  • Performs spa services on an as-needed basis
  • Assists the reception team with booking and coordinating spa/salon/fitness appointments
  • Actively contributes to retail sales
  • Leads the development and implementation of future recreation programs
  • Monitor inventory, place timely orders, and maintain adequate supply levels
  • Create and oversee staff schedules, timekeeping, and payroll
  • Evaluate operational workflows, identify gaps, and implement systems to prevent recurring issues
  • Plan, organize, and adapt programs for efficiency, participation, and guest satisfaction
  • Monitor departmental KPIs including revenue, guest satisfaction, and team performance
  • Meet and exceed budgetary revenue goals
  • Assist leadership with departmental budgeting, forecasting, and financial planning
  • Work with leadership to align departmental goals with property objectives
  • Proactively develop new programs, services, and initiatives
  • Clearly communicate policies, procedures, and expectations
  • Maintain timely communication with guests, group planners, and team members
  • Exercise discretion and independent judgment when evaluating new programs, services, and ideas
  • Create and refine procedures to continuously elevate the guest experience
  • Prepare and analyze daily/monthly department reports
  • Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security
  • Coordinate fitness classes, member events, and other group activities
  • Ensure front-of-house operations are adequately staffed, trained, and supported
  • Stay abreast of property goals
  • Continue to learn and be on the forefront of new technology
  • Create ways to further enrich the guest experience
  • Proactively seek guest feedback and liaise with other departments
  • Manage guest requests and own all complaints
  • Develop collaborative relationships and synergy with all support departments
  • Foster a management team that possesses and delivers on key strategies
  • Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
  • Perform other functions as needed

Requirements:

  • At least 21 years of age
  • Must hold a current, valid Florida Massage License
  • At least 2-3 years in departmental leadership role
  • At least 3-4 years in Spa and/or a combination of Salon, Fitness & Recreation experience
  • Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems
  • Ability to lead and mentor a team
  • Able to communicate in English, in both written and verbal forms
  • Ability to work varied shifts, including weekends and holidays
  • Working knowledge of Microsoft Office
  • Excellent customer service skills
  • Ability to function well under pressure, manage multiple priorities, and meet established deadlines
  • Must possess mature personal discretion and sound judgment
  • Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
  • Excellent organizational, analytical and project management skills, with particular attention to quality and detail
  • Interpersonal skills to deal effectively with all business contacts
  • Professional appearance and demeanor

Nice to have:

  • Current Fitness certifications
  • Cosmetology / Esthetician License
  • Previous experience working in a resort or similar luxury facility
  • Forbes experience or knowledge
  • CPR and AED Certified
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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