Manager of Spa, Fitness, & Recreation Job at Pyramid Global Hospitality

Job Description

The Manager of Spa, Salon, Fitness & Recreation oversees the strategic direction, daily operations, and service excellence of all wellness and recreation departments. This leader is responsible for cultivating a high-performing, guest-focused team; ensuring operational integrity; and driving innovation and revenue growth across all service areas. The Manager maintains a strong presence on the floor, upholds luxury standards, and proactively identifies opportunities to elevate the guest experience. Through effective communication, cross-departmental collaboration, and expert knowledge of industry trends and departmental systems, this role ensures seamless operations, financial performance, and a consistently exceptional experience for guests and team members alike.

Job Responsibility

Supervise Spa, Salon, Fitness, and Recreation staff, ensuring high-quality experiences for guests across all services and programs
Provide consistent coaching, mentoring, and performance management
Maintain expert-level proficiency in all departmental software systems, revenue tools, and booking platforms
Implement creative and strategic initiatives to maximize revenue while upholding exceptional luxury service standards
Conduct recruiting, training, counseling, and performance evaluations
Foster a culture of excellence, teamwork, and luxury service standards
Ensure proper cleaning, upkeep, and maintenance of all departments
Performs spa services on an as-needed basis
Assists the reception team with booking and coordinating spa/salon/fitness appointments
Actively contributes to retail sales
Leads the development and implementation of future recreation programs
Monitor inventory, place timely orders, and maintain adequate supply levels
Create and oversee staff schedules, timekeeping, and payroll
Evaluate operational workflows, identify gaps, and implement systems to prevent recurring issues
Plan, organize, and adapt programs for efficiency, participation, and guest satisfaction
Monitor departmental KPIs including revenue, guest satisfaction, and team performance
Meet and exceed budgetary revenue goals
Assist leadership with departmental budgeting, forecasting, and financial planning
Work with leadership to align departmental goals with property objectives
Proactively develop new programs, services, and initiatives
Clearly communicate policies, procedures, and expectations
Maintain timely communication with guests, group planners, and team members
Exercise discretion and independent judgment when evaluating new programs, services, and ideas
Create and refine procedures to continuously elevate the guest experience
Prepare and analyze daily/monthly department reports
Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security
Coordinate fitness classes, member events, and other group activities
Ensure front-of-house operations are adequately staffed, trained, and supported
Stay abreast of property goals
Continue to learn and be on the forefront of new technology
Create ways to further enrich the guest experience
Proactively seek guest feedback and liaise with other departments
Manage guest requests and own all complaints
Develop collaborative relationships and synergy with all support departments
Foster a management team that possesses and delivers on key strategies
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
Perform other functions as needed

Requirements

At least 21 years of age
Must hold a current, valid Florida Massage License
At least 2-3 years in departmental leadership role
At least 3-4 years in Spa and/or a combination of Salon, Fitness & Recreation experience
Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems
Ability to lead and mentor a team
Able to communicate in English, in both written and verbal forms
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Nice to have

Current Fitness certifications
Cosmetology / Esthetician License
Previous experience working in a resort or similar luxury facility
Forbes experience or knowledge
CPR and AED Certified

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

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Manager of Spa, Fitness, & Recreation

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